SIP for contact centers

5 pts.
Tags:
Contact centers
SIP
What is the benefit (business and technical) of SIP for a contact center?

Answer Wiki

Thanks. We'll let you know when a new response is added.

I would suggest reading some <a href=”http://www.bitpipe.com/rlist/term/SIP.html”>whitepapers on SIP </a> It is a good starting point and depending on your specific situation will help.

Techy001 writes:

If we make SIP as contact center server, we can gain below functionalities:
1. unified communication is possible (each customer having multiple contacts – Mobile/PSTN/Email/etc…) means, if the administrator wants to send a message to customer or a subscriber, he/she can send it based on the availability of the contact. i.e If he is now available in Mobile/E-mail based on the status (presence feature of the SIP) the contact center server can send a message to the contact.
2. In case of call center – SIP can provide forking mechanism or Call distribution/Call hunting/call forwarding functionalities.
3. SIP is through IP. so, business wise lot of benefit.

Discuss This Question: 1  Reply

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following