Shared Access to Outlook email Inbox

5 pts.
Tags:
Microsoft Exchange
Outlook 2003
Outlook Shared Calendar
Windows XP Professional
We have central email addresses that are distributed to 3-5 inside sales / customer service representatives.  A given request will now end up in each person's individual inbox.  Is there a way to tag the email when the first customer service person "takes" it so that all other people on the team know that that request has been picked up.  Ideally, I would like to avoid a shared mailbox, but if we did set up a shared inbox for such requests, how would you indicate that you have taken ownership of a given request.  Our faxes come in by email as well and it would be good to have some notification that a given fax has been addressed, rather than asking each person or sending an email to each person.  I'm wondering what suggestions there might be. Thank you.



Software/Hardware used:
Office 2003, W XP Pro, Exchange Server

Answer Wiki

Thanks. We'll let you know when a new response is added.

What comes to mind is to set up sub-folders with each users name and when they take ownership of a specific email they move it to their own folder.

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