service start failed..

Tags:
Cognos
when i start the service then an error occurs which is a cross sign is displayed before this message "Registering the service 'cognos8' starting the service 'cognos 8'

this is the error "[Registering Service] 1. [ ERROR ] CFG-ERR-0101 Unable to register Cognos 8 service. Execution of the external process returns an error code value of '5'."

and it restricts the service to get start..

what shud i do nw sir??



Software/Hardware used:
cognos 8 on window 7

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