V6R1 Service Monitor detected a software problem
Received the following software problem, not sure what it means, can anyone help?
Problem message ID . . . . . . . : CPI93B9
Severity . . . . . . . . . . . . : None
Problem type . . . . . . . . . . : Machine detected
Problem category . . . . . . . . : *REPORT
Date and time detected . . . . . : 01/29/10 14:15:42
System reference code . . . . . . : SRCB900FDC9
Filter name . . . . . . . . . . . : QS9FILTER
Library . . . . . . . . . . . . : QSRVAGT
Group assigned . . . . . . . . . : SD
Reported to . . . . . . . . . . . : *IBMSRV
Symptom string . . . . . . . . . : 5761 F/QSCSBWCH RC20
APAR library . . . . . . . . . . : QSC2968401 Service assigned number . . . . . : 74801 Branch assigned number . . . . : 180 Country or region assigned number . . . . . . . . . . . : 000
Failing program ID . . . . . . . : 5761SS1
Version . . . . . . . . . . . . : 0006
Release . . . . . . . . . . . . : 01
Modification level . . . . . . : 00
Program . . . . . . . . . . . . : Unknown Failing Instruction . . . . . . :
Function . . . . . . . . . . . :
Software/Hardware used:
IBM 8203 E4A V6R1
Problem message ID . . . . . . . : CPI93B9
Severity . . . . . . . . . . . . : None
Problem type . . . . . . . . . . : Machine detected
Problem category . . . . . . . . : *REPORT
Date and time detected . . . . . : 01/29/10 14:15:42
System reference code . . . . . . : SRCB900FDC9
Filter name . . . . . . . . . . . : QS9FILTER
Library . . . . . . . . . . . . : QSRVAGT
Group assigned . . . . . . . . . : SD
Reported to . . . . . . . . . . . : *IBMSRV
Symptom string . . . . . . . . . : 5761 F/QSCSBWCH RC20
APAR library . . . . . . . . . . : QSC2968401 Service assigned number . . . . . : 74801 Branch assigned number . . . . : 180 Country or region assigned number . . . . . . . . . . . : 000
Failing program ID . . . . . . . : 5761SS1
Version . . . . . . . . . . . . : 0006
Release . . . . . . . . . . . . : 01
Modification level . . . . . . : 00
Program . . . . . . . . . . . . : Unknown Failing Instruction . . . . . . :
Function . . . . . . . . . . . :
Software/Hardware used:
IBM 8203 E4A V6R1
ASKED:
February 3, 2010 1:38 PM
UPDATED:
February 5, 2010 3:53 PM
Answer Wiki:
I'm pretty sure it is a problem with the service agent. Send the problem electronically through service agent or if it fails call IBM. I'm pretty sure there is a PTF for this. Or, getting on the latest CUM will probably fix it.
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Had the same Problem, reported it electronically, received PTF's SI35698 and SI36043.
Problem has not reappeared.
We are at V5R4M0 though.
Hope this helps,
Bill
To see all answers submitted to the Answer Wiki: View Answer History.
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