Service Level Agreements (SLA) for cloud computing services

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Cloud Computing
Cloud Services
Knowledge Point Challenge
Service Level Agreement
Can anybody enlighten me about what kinds of things are in a real SLA for a cloud? I'm primarily interested in performance and availability. My reason for asking: A research group I'm becoming affiliated with has a neat technique for optimally scheduling tasks to provide realistic guarantees on completion. The nice part is that they don't take the usual kinds of average arrival rate and task duration as input -- they take a general probability distribution function, allowing things to be represented like "most of the time we expect traffic X, but every so often it's going to run up to 100X."

Knowing how many servers you need in reserve to handle that, without waste, seems like it could be useful.

But I'd like to know whether this kind of thing has anything to do with what people actually talk about in SLAs.

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  • ITKE
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