Service entry sheet release in SAP workflow

5 pts.
Tags:
SAP
SAP Workflow
I need to develop a custom workflow such that the release GRP, relcode doctype and plant are maintained in custom table. I have to pick agents from there for a particular release GRP.
Levels may differ in different release GRP.
Kindly provide some idea. I have tried with all custom methods to get levels and assigning agents but no fruitful results.

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