Sent Outlook email is not being saved to the Sent Items folder
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Q:
Sent Outlook email is not being saved to the Sent Items folder
Microsoft Outlook, Exchange Server, Outlook 2003
Microsoft Outlook 2003 is not saving a user's sent items. Her options are set up to keep a copy of sent email in the Sent Items folder. I have tried unchecking and rechecking the options box, but the copies of the sent email are still not being saved. However, the email does go through to the recipient. I have found copies of the sent email in the Sync Issues\Local Failures folder, but there is no error message on why they failed. Do you have any suggestions?
ASKED: Feb 11 2008  6:35 PM GMT
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Greyyfoxx
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A:
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Are you hosting your own mail?

Is it only one particular user having the problem?

Has this problem been going on from the beginning of the setup of that machine or was it working at one point then stopped?

If it stopped working at some point I would look at any and all updates that may have been installed aroung the same time of the problem beginning.

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Also, check to be sure it's not a 'VIEW' problem -- check while in Sent Items -- View, Arrange By, Current View -- make sure it's set to 'Messages' and not something else.

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From Brad Dinerman:
Do you have any PST files attached to your profile? Please check whether sent items are being saved in the Sent Items folder of a PST instead of your mailbox.
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If outlook is not showing your sent emails - check the date/time on your PC. It is possible that you lost the clock settings and the emails are being sent to older time/date. Just a thought.
Last Answered: Mar 5 2008  10:20 PM GMT by Greyyfoxx   15 pts.
Latest Contributors: Bdinerman   345 pts., Platypus   20 pts., BB   165 pts.
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Jackle777   10 pts.  |   Nov 1 2009  8:25AM GMT

This behavior can occur for any of the following reasons:
The Save copy of sent messages in the Sent Items folder option may not be selected.
The Sent Items folder may be damaged.
The system clock is not set correctly.
 <a href="http://support.microsoft.com/kb/184059" title="http://support.microsoft.com/kb/184059" target="_blank">http://support.microsoft.com/kb/184059</a>

 
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