Send/Receive doesn’t work on Outlook 2003 via a VPN connection

pts.
Tags:
Microsoft Exchange 2000
Microsoft Outlook 2003
VPN
Hello, Here is the situation on my company network : - Windows Exchange Server 2000 (DC on Windows 2000 Server) --> working correctly - standard VPN connection access through the AD --> working correctly - Outlook clients either 2000 and 2003, and very few users use it via the vpn connection The problem is that the users connecting the vpn cannot send/receive mails on Outllok 2003. Here are the steps followed to get the problem : 1. user is at home, logged on Windows using his domain user account, connected to the Internet via his personal wifi connection, and going through his personal ADSL line from his ISP. 2. user launch the vpn connection and manage to reach the network (he is able to browse the company network) 3. then he launches Outlook 2003, and see all the mails stored on his local copy of mailbox (as usually) 4. when he clicks on "Send/Receive", it doesn't work as is the Outlook client could not find/connect the exchange server (whereas it perfectly works when he is connected on the office) Can anyone help me on this problem ? Thanks Rgds Richard

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is the clients ip a local ip on your network or his wifi ip? If its the later dont you have to allow it as a client from exchange? Can you do a ipconfig on the client and reply?
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In the VPN properties page>Networking Tab>TCP/IP Properties>DNS sectio enter the IP of your internal DNS server.
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  • Richard92
    Thanks a lot for your feedback. I need to check this afternoon about the ip that it get. And then, I will test your suggestion. I'll let you know Thanks
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  • Richard92
    I just tested adding the IP address of our internal DNS servers, but it didn't change anything. I have tested using an ethernet cable instead of a wifi connection. I still need to look on the way you suggest, bit do not hesitate if you have another idea ;-)
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  • Richard92
    I tried yesterday from another computer, at home, with another ISP. Connection to the VPN works perfectly, then I launch Outlook 2003, Send/Receive mails works also fine. I tried to send ma an email, and it arrives a few seconds later without any problem. Do you think the problem can come from his personal ISP, or from our ISP router ? I noticed that a tracert command from his computer do not reach our website (while it reachs correctly www.google.com for instance). By the way, I testedd from my home and the tracert command perfectly reachs our website ... I really feel at a loose end ... Thanks for your help
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