The company I work for recently converted employees to Outlook mail (v2003). My team uses a lotus notes (v6.5.4) application for processing work requests. Basically, the flow is as follows: when a new work request is created, my team receives an email notification with a link to the request. Using the link, we access the request and rule on it (approve or reject) by clicking a button. Once the ruling is made, the lotus notes application automatically sends an email to the next group of reviewers. This automatic email is working for everyone on my team but one person. Is there some Outlook setting or Notes setting that may be different for this person than the rest of us?