Seat utilization and manpower requirment formula for call centers

5 pts.
Tags:
Call Center
Call Center metrics
Call Center standards
Seat utilization and manpower requirment formula for call centers specialy for domestic call centers.
ASKED: July 2, 2009  9:46 AM
UPDATED: January 10, 2012  5:52 AM

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You will be able to decide on them upon doing your<b> <a href=”http://www.steptocallcenter.com/call_center_operational_documents_templates.html”>call center forecast </a></b>

According to the number of staff needed you need to work out the weekly schedule according to the maximum number of staff you will need to consider the number of seats need.

And I advice you from experience to consider 20% more in addition to the floor supervisor any Quality staff

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  • Swapnadayal
    What do you meant by Billed hours?
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  • PrakashIyer
    How do i calculate seat utilization for a international process
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