You will be able to decide on them upon doing your<b> <a href="http://www.steptocallcenter.com/call_center_operational_documents_templates.html">call center forecast </a></b>
According to the number of staff needed you need to work out the weekly schedule according to the maximum number of staff you will need to consider the number of seats need.
And I advice you from experience to consider 20% more in addition to the floor supervisor any Quality staff
Last Wiki Answer Submitted: July 31, 2009 11:22 pm by CallCenter2010210 pts.
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What do you meant by Billed hours?
How do i calculate seat utilization for a international process