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5 pts.
Q:
Seat utilization and manpower requirment formula for call centers
Call Center, Call Center metrics, Call Center standards
Seat utilization and manpower requirment formula for call centers specialy for domestic call centers.
ASKED: Jul 2 2009  9:47 AM GMT
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CallCenter2010
210 pts.
A:
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You will be able to decide on them upon doing your call center forecast

According to the number of staff needed you need to work out the weekly schedule according to the maximum number of staff you will need to consider the number of seats need.

And I advice you from experience to consider 20% more in addition to the floor supervisor any Quality staff
Last Answered: Jul 31 2009  11:22 PM GMT by CallCenter2010   210 pts.
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Swapnadayal   60 pts.  |   Nov 27 2009  5:24PM GMT

What do you meant by Billed hours?