Screen hangs when using CTRL+ALT+DEL to lock computer

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Tags:
DataCenter
Microsoft Windows
Tech support
I have a user who uses this feature frequently during the day. Lately, when he manually locks the computer, the screen appears to be blank except for his wallpaper. He cannot use CTRL+ALT+DEL to bring up logon screen and has to do a hard shutdown to regain access to his computer. If the computer locks on it's own with the "screensaver" feature, the logon screen appears and computer is fine. The OS is WinXP w/SP2. Any ideas how to resolve this issue? He wants to be able to lock his computer whenever he steps away. Thanks.
ASKED: May 17, 2006  2:07 PM
UPDATED: May 19, 2006  10:30 AM

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I create a shortcut for either the quicktray or desktop as follows:
create a new shortcut, paste the following in the shortcut window:
%windir%system32rundll32.exe user32.dll, LockWorkStation

pick an icon, give it a descriptive name.

Works quite well

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  • Richl01
    sounds like you should reimage the PC. how is it if he uses the windows key L shortcut? does he have any other programs that may be blocking the Ctrl-alt-del. see if it happpens if no programs are open, if it works then check what programs he has running at the time, and may just have to repair a specific program.
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