Panasonic DP-8020E scanner not working

220 pts.
Tags:
Network connectivity
Printer
Scanner
I have a Panasonic DP-8020E that is set up as a network printer/scanner and all the PCs (running XP) can print to it but the scanner will no longer send scans to the PCs. I only get a generic message “an error occurred in the transfer.” We do not scan very often so we don’t know when something changed to make it not work any longer. The IP & gateway addresses for the PCs are correct in the scanner and the port (6509) is in LISTENING mode on the PCs. All the settings look correct in the program. I have reloaded the software on the PCs but no change. Is there anything else I should be looking at before we have to call the service company (it’s no longer under warranty, as you might have guessed)?
ASKED: April 29, 2009  11:01 PM
UPDATED: June 20, 2013  6:43 PM

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If this is a microsoft machine I would look at updates that have been taken to Office, I know SP3 for Office 2003 broke some Modi funcitionality. Just a suggestion though.

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  • Teicneoir
    It turns out that the Window's firewall on the PCs were turned back on somehow. I turned them off and everything is working fine now. Thanks
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  • Robert Stewart
    good deal glad you found your problem.
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