As for the first question, you can set up the Latest End of the work item to whatever you like (say 1 day). Then, set the Action to Modeled. Now, that work item will have an output path called “Missed deadline.” In this path you can add another work item that performs whatever task you want it to.
As for the report that shows the actual agent only after the task is completed, you can still view who is currently “reserving” the task as follows:
- Go to transaction SWIA or SWI1
- Type the work item ID
- Click run (F8)
- Double click the work item
- Go to menu option: Goto-> Agents -> Selected Agents
- The agent that has the work item reserved currently is displayed with an icon in front of his/her name
Alternatively, you can select all records in table SWWUSERWI for that work item ID and find the record with field (NO_SEL = ‘ ‘).
Hope this helps,