Routing Public Emergency Calls Based on Cell of Origin
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Amawhinn
15 pts.
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Q:
Routing Public Emergency Calls Based on Cell of Origin
Call Centers, Cisco switches, Nortel, Networking, Switches, Tech support, Telecom, VPN, Wireless
Is it possible to route emergency calls based on the Cell of origin?
In a private network, there is one subscriber who wants all emergency calls originating in one specific area to be routed to a special emergency desk. All other emergency calls within the network would be routed to a different desk.
ASKED: Mar 13 2009  11:24 AM GMT
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CallCenter2010
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That can be configured on the VDN level or PBX depending on the type of call center solution you use
Last Answered: Aug 10 2009  5:58 PM GMT by CallCenter2010   210 pts.
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Jason S. Erickson   0 pts.  |   Mar 18 2009  8:04PM GMT

Are you talking about 911 (999)?
You may want to check into local and state laws. In many places it is illegal to reroute emergency calls away from dispach centers. At best it is a liability situation if someone after hours needs help and can’t get an answer.

 

Amawhinn   15 pts.  |   Mar 19 2009  8:39AM GMT

In this particular case it’s perfectly legal. It’s for the railway network which routes Emergency calls to the Signaller. What I need to do is to route these calls to one particular signaller when the train is in one particular area.

 
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