Right clicking C Drive – My Computer Crashes

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Dear All, I wonder if you can help me. I have WinXP and using my computer, I right click the C Drive and the following happens 1. Get microsoft error and sending report and then immediately 2. get Dr Watson doing the same. My computer crashes and using ctrl alt del to restore I get another message to microsoft with the details stating the prognosis is a problem with MSN Messenger - see below. I also attach a copy of the event file and also an article from the Microsoft Tech Site. No virus on computer btw. Any ideas as to how I solve this problem please? or is it as stating in the article and any ideas how I progress with what has been advised e.g unistall miscrosot resources kit. Many thanks Jessica ------------------------------- MSN Messenger is not responding: try these steps Thank you for submitting an error report. Problem description This type error occurs when MSN Messenger is slow or has stopped responding and you choose to shut it down. Possible causes Our analysis shows that some of the reasons for unresponsive applications include, but are not limited to: ---------------------------- Event Type: Error Event Source: Application Error Event Category: None Event ID: 1000 Date: 16/01/2006 Time: 19:38:49 User: N/A Computer: HOME Description: Faulting application explorer.exe, version 6.0.2900.2180, faulting module unknown, version 0.0.0.0, fault address 0x02864960. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 65 78 70 ure exp 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29 0028: 30 30 2e 32 31 38 30 20 00.2180 0030: 69 6e 20 75 6e 6b 6e 6f in unkno 0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0 0040: 2e 30 20 61 74 20 6f 66 .0 at of 0048: 66 73 65 74 20 30 32 38 fset 028 0050: 36 34 39 36 30 0d 0a 64960.. -------------------------------- Event Type: Error Event Source: Application Error Event Category: (100) Event ID: 1000 Date: 16/01/2006 Time: 19:38:56 User: N/A Computer: HOME Description: Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 64 72 77 ure drw 0018: 74 73 6e 33 32 2e 65 78 tsn32.ex 0020: 65 20 35 2e 31 2e 32 36 e 5.1.26 0028: 30 30 2e 30 20 69 6e 20 00.0 in 0030: 64 62 67 68 65 6c 70 2e dbghelp. 0038: 64 6c 6c 20 35 2e 31 2e dll 5.1. 0040: 32 36 30 30 2e 32 31 38 2600.218 0048: 30 20 61 74 20 6f 66 66 0 at off 0050: 73 65 74 20 30 30 30 31 set 0001 0058: 32 39 35 64 295d ------------------------------------------------ Event Type: Error Event Source: Application Hang Event Category: (101) Event ID: 1002 Date: 16/01/2006 Time: 19:39:47 User: N/A Computer: HOME Description: Hanging application explorer.exe, version 6.0.2900.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 48 61 6e 67 ion Hang 0010: 20 20 65 78 70 6c 6f 72 explor 0018: 65 72 2e 65 78 65 20 36 er.exe 6 0020: 2e 30 2e 32 39 30 30 2e .0.2900. 0028: 32 31 38 30 20 69 6e 20 2180 in 0030: 68 75 6e 67 61 70 70 20 hungapp 0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0 0040: 61 74 20 6f 66 66 73 65 at offse 0048: 74 20 30 30 30 30 30 30 t 000000 0050: 30 30 00 --------------------------------------------- Event Type: Error Event Source: Application Hang Event Category: None Event ID: 1001 Date: 16/01/2006 Time: 19:40:15 User: N/A Computer: HOME Description: Fault bucket 127043675. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 42 75 63 6b 65 74 3a 20 Bucket: 0008: 31 32 37 30 34 33 36 37 12704367 0010: 35 0d 0a 5.. ---------------------- The Explorer.exe process may unexpectedly quit when you try to search for a file in Windows XP or in Windows Server 2003 View products that this article applies to. Article ID : 900004 Last Review : September 20, 2005 Revision : 3.0 SUMMARY On a computer that is running Microsoft Windows XP or Microsoft Windows Server 2003, the Explorer.exe process may experience an error in Rkadmin.dll and unexpectedly quit. To work around this problem, uninstall the Microsoft Windows 2000 Resource Kit. SYMPTOMS On a computer that is running Microsoft Windows XP or Microsoft Windows Server 2003, the Explorer.exe process may unexpectedly quit when you try to search for a file. Before this problem occurs, you may experience the following symptoms: 1. The task bar of Windows desktop disappears for a moment. 2. Desktop is redrawn. 3. The title bar of Windows Explorer appears again.

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This article from microsoft looks interesting.

http://support.microsoft.com/kb/883791/en-us

Also you might check in your services and see if MSN messenger has a service running. If set to auto change to manual. You don’t mention wether you have all microsoft updates installed, this can also help.

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  • Petroleumman
    Hello, Try uninstalling MSN Messenger and see if the problem goes away. If so, you have confirmed that application was the culprit. You may have a corrupt file or files associated with MSN Messenger that are causing your issues. Good Luck!
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  • Jessica
    Thank you for the reply:- 1. When I double click the c drive to view program files etc, no problem and also if I ingnore the microsoft warning box e.g box it out of the way and then proceed to right click the C drive no problem. 2. Re messenger possible connection this may have been linked to my use of Cntrl Alt del command to restore My Computer when it locks me out not before - Messenger program now uninstalled but C drive issue still remains. 3. Re Updates, they are current and up to date. 4. Is it therefore relating to the microsoft tech Item (90004) e.g Microsoft 2000 resources Kit as the event log seems to be similar? Thank you Jessica
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  • Richl01
    I would try to do a repair on the OS now that MSN is off of the PC.
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  • Jessica
    Dear All, Dreamscape kindly included a Microsoft article 883791 plus I included one 900004, both quoting a similar issue. Question please, in both cases the suggestings stated a Modname e.g kkadmin.dll or shlwapi.dll, but the error message I get unfortunately for me quotes:- modname unknown. Is it therefore wise to follow the suggested routes or is this not wise as the error although similar is not directly related to a dll? I will run repair to see if this also helps. Thank you
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