Dear All, I wonder if you can help me. I have WinXP and using my computer, I right click the C Drive and the following happens 1. Get microsoft error and sending report and then immediately 2. get Dr Watson doing the same. My computer crashes and using ctrl alt del to restore I get another message to microsoft with the details stating the prognosis is a problem with MSN Messenger - see below. I also attach a copy of the event file and also an article from the Microsoft Tech Site. No virus on computer btw. Any ideas as to how I solve this problem please? or is it as stating in the article and any ideas how I progress with what has been advised e.g unistall miscrosot resources kit. Many thanks Jessica ------------------------------- MSN Messenger is not responding: try these steps Thank you for submitting an error report. Problem description This type error occurs when MSN Messenger is slow or has stopped responding and you choose to shut it down. Possible causes Our analysis shows that some of the reasons for unresponsive applications include, but are not limited to: ---------------------------- Event Type: Error Event Source: Application Error Event Category: None Event ID: 1000 Date: 16/01/2006 Time: 19:38:49 User: N/A Computer: HOME Description: Faulting application explorer.exe, version 6.0.2900.2180, faulting module unknown, version 0.0.0.0, fault address 0x02864960. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 65 78 70 ure exp 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29 0028: 30 30 2e 32 31 38 30 20 00.2180 0030: 69 6e 20 75 6e 6b 6e 6f in unkno 0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0 0040: 2e 30 20 61 74 20 6f 66 .0 at of 0048: 66 73 65 74 20 30 32 38 fset 028 0050: 36 34 39 36 30 0d 0a 64960.. -------------------------------- Event Type: Error Event Source: Application Error Event Category: (100) Event ID: 1000 Date: 16/01/2006 Time: 19:38:56 User: N/A Computer: HOME Description: Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 64 72 77 ure drw 0018: 74 73 6e 33 32 2e 65 78 tsn32.ex 0020: 65 20 35 2e 31 2e 32 36 e 5.1.26 0028: 30 30 2e 30 20 69 6e 20 00.0 in 0030: 64 62 67 68 65 6c 70 2e dbghelp. 0038: 64 6c 6c 20 35 2e 31 2e dll 5.1. 0040: 32 36 30 30 2e 32 31 38 2600.218 0048: 30 20 61 74 20 6f 66 66 0 at off 0050: 73 65 74 20 30 30 30 31 set 0001 0058: 32 39 35 64 295d ------------------------------------------------ Event Type: Error Event Source: Application Hang Event Category: (101) Event ID: 1002 Date: 16/01/2006 Time: 19:39:47 User: N/A Computer: HOME Description: Hanging application explorer.exe, version 6.0.2900.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 48 61 6e 67 ion Hang 0010: 20 20 65 78 70 6c 6f 72 explor 0018: 65 72 2e 65 78 65 20 36 er.exe 6 0020: 2e 30 2e 32 39 30 30 2e .0.2900. 0028: 32 31 38 30 20 69 6e 20 2180 in 0030: 68 75 6e 67 61 70 70 20 hungapp 0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0 0040: 61 74 20 6f 66 66 73 65 at offse 0048: 74 20 30 30 30 30 30 30 t 000000 0050: 30 30 00 --------------------------------------------- Event Type: Error Event Source: Application Hang Event Category: None Event ID: 1001 Date: 16/01/2006 Time: 19:40:15 User: N/A Computer: HOME Description: Fault bucket 127043675. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 42 75 63 6b 65 74 3a 20 Bucket: 0008: 31 32 37 30 34 33 36 37 12704367 0010: 35 0d 0a 5.. ---------------------- The Explorer.exe process may unexpectedly quit when you try to search for a file in Windows XP or in Windows Server 2003 View products that this article applies to. Article ID : 900004 Last Review : September 20, 2005 Revision : 3.0 SUMMARY On a computer that is running Microsoft Windows XP or Microsoft Windows Server 2003, the Explorer.exe process may experience an error in Rkadmin.dll and unexpectedly quit. To work around this problem, uninstall the Microsoft Windows 2000 Resource Kit. SYMPTOMS On a computer that is running Microsoft Windows XP or Microsoft Windows Server 2003, the Explorer.exe process may unexpectedly quit when you try to search for a file. Before this problem occurs, you may experience the following symptoms: 1. The task bar of Windows desktop disappears for a moment. 2. Desktop is redrawn. 3. The title bar of Windows Explorer appears again.

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