RFP preperation

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Hardware
Storage
HI; We are in the middle of creating a RFP to replace our DASD farm, one of the item we like to include is that request vendors to provide a certificate of undistruptive operation when applying Engineering change (EC) to the server because all vendors claim that it is undistruptive but practically not.Is this request common ?please advice.

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I would suggest that the request for a non-disruptive change is common, but delivery is slightly less so. If you want to find out who can really deliver, add a guarantee clause assigning some sort of compensation to you in the event of down time. I would cuation you that this might well reduce the number of submissions, but you will know who should be able to deliver. Just remember that 1001 things can go wrong and usually do.

Good Luck
Paul

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  • Klewis
    In my experience, vendors will probably agree to providing some level of compensation for unexpected downtime, but they could be extrememly picky about "unexpected". Some vendors claim that if you "don't touch it" and you experience downtime, it's the vendor's fault. However, if you upgrade it and it breaks, it's your fault. To be honest, most operating systems have some level of disruption when it comes to storage. Make changes to zones or HBAs almost always requires restarting services or downing a process.
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  • GreenMilo
    There is (as usual) no simple answer to this question but if you want a complete answer to RfP preparation that includes protecting yourself from disruptive upgrades then I recommend you go to the World Bank site. http://siteresources.worldbank.org/INTPROCUREMENT/Resources/_Toc26006823 This is a down loadable Word version of their single stage RfP template. Have a look. I have been to court to prosecute a supplier for non-performance and the one thing I would emphasis is get it in writing. Make your request and demand very clear and keep emphasising whatever facts seem to be misunderstood or side stepped by the supplier.
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  • Meesha
    Hi mandily. I agree with all the answers provided. I prepare a lot of RFPs for many different situations. I too have found that the best way to handle this is to detail specifically what it is you want, how you want it, what is the expected outcome and what are the penalties for failing/or conversely what are the benefits if everything is met well within the defined thresholds. My performance requirements are totally different from yours and everyone else's hence the need to articulate as finitely as possible your own firm's expectations. It's not always that you can just use another's previous experiences or requirements carte blanche to regulate a vendor's promised outcome. You must remember, you are and must stay in control at all times not the vendor. Following the above will allow you to maintain order and expectations on all sides. As GreenMilo intimates, you don't want to have to go to court for vendor performance failures but if you have to, you have all the documentation agreed to and signed prior to contract award and again at contract award.
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