Restarting Spool Service on a printer server because of a HP OfficeJet K5400 Pro Printer

27,385 pts.
Tags:
HP Officejet K5400
Print Server
Printer management
Windows 2003 Print Server
A new HP OfficeJet K5400 Pro printer stops printing for unknown reasons at random times during the day. There is no way to remove or delete the job that was stuck in the print queue. To fix it, I have to restart the print spooler service on my Windows 2003 print server. Is this a problem with the printer, driver, or users? They don't have any updated drivers for this printer.
ASKED: March 23, 2009  11:30 PM
UPDATED: March 25, 2009  10:17 AM

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Was this printer set up with an IP Address, TCP/IP Printing? Are the clients connected tp this printer via a standard TCP/IP port? Is it possible that your network is trying to assign the printer a DHCP address?

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  • mshen
    This is a network printer with a static IP address. It is the only printer on the print server having this problem. Thanks for the reply.
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  • Kemponline
    have you tried it on another print server to see if there is a conflict at all? or anything in the event log?
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  • mshen
    No nothing on the event logs, and I don't have another print server to test it on.
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  • Kemponline
    did you install any software with the printer or just the driver? I have had some issues in the past on some of my print servers that the software caused spooler issues. they were HP printers too. if you don't have a spare print server on a server you could try it running of a workstation setup in the same way add a new printer port using tcp/ip.
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  • Dwiebesick
    I believe that this is a host based printer problem. Here is some information regarding this issue. Difference in printers: Host Based – Processor Based There is a very fundamental difference. Processor based printers has a processor and uses the standard PCL and PostScript drivers. HP's "host based" printers have no processor, and all print job processing is done on the "host" (your computer) by the HP host based software you installed on it. That software completely processes the job and sends a finished dot pattern to the printer to print. No processor makes the printers inexpensive, but you pay a price in capabilities. They are incapable of using the traditional PCL and PostScript drivers. You must install the HP host based software to print. They also don't print Adobe .pdf formatted files well, if at all. They may print some pages then start printing garbage. You don't want to install a host-based printer on a server. Numerous network administrators report that each time a user sends a print job; it runs a separate instance of the host based software. This can peg the server's CPU usage at 100%. How to avoid buying a host based printer: HP effectively buries whether or not a printer is host based in the fine print during the selection and purchase process. A lot of retailers don't even know the difference between "normal" and host based printers. Here are the some methods: The easiest way I've found to tell is to go to HP's Support & Drivers page: http://welcome.hp.com/country/us/en/support.html Select the radio button labeled Download drivers and software (and firmware). Enter the model in the text box, ie: color laserjet 2600n. Click the button to the right of the text box. Select your model and operating system at the next pages. Under the Driver heading, if you see anything that says Host Based, I would stay away (my opinion). If instead, using the laserjet 4350 as an example, you see "HP LaserJet 4240/4250/4350 PCL 5e Driver" (or PCL 6 or PostScript) then it's not host based. The presence of PCL5, PCL6, or PostScript drivers means the printer's got a processor, AS LONG AS the term host based is not included in the name. Other ways to tell: When you're shopping at HP's site, look carefully at the specs for the printer. If it mentions Processor followed by a value other than Host-based printing, or Languages followed by PCL5, PCL6, PostScript (which is commonly known as PS by the way), then it's not a host based printer. Unfortunately there's some variance in the terms from printer model to printer model also. For example Languages may be labeled Installed Personalities, or Print Languages, or Print Drivers. They're just synonyms for the same thing and the different terminology probably results from different development groups writing the specs on different printers. Let me know if you have additional questions. I have had many customers with this problem and it was all related to host based printers.
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  • mshen
    [...] Another fellow blogger added an interesting post today on Restarting Spool Service on a printe server because of a HP …Here’s a small readingA new HP OfficeJet K5400 Pro printer stops printing for unknown reasons at random times during the day. There is no way to remove or delete the job that was stuck in the print queue. To fix it, I have to restart the print spooler service on my … To fix it, I have to restart the print spooler service on my Windows 2003 print server. Is this a problem with the printer, driver, or users? They don’t have any updated drivers for this printer. AddThis Social Bookmark Button … [...]
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  • mshen
    [...] Another fellow blogger added an interesting post today on Restarting Spool Service on a printer server because of a HP …Here’s a small readingdid you install any software with the printer or just the driver? I have had some issues in the past on some of my print servers that the software caused spooler issues. they were HP printers too. if you don’t have a spare print server … [...]
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