Repeated username & password popup in Outlook 2010

20 pts.
Tags:
Outlook 2010
Outlook 2010 Administration
Outlook Administration
Outlook authentication
I continually get a pop up asking for my username & password for one of the four email addresses I use in Outlook 2010. The username & password are already in their prospective fields and they are both correct. I receive and send mail with that email address just fine. Anyone know a solution to this problem?

Software/Hardware used:
windows 7, office 2010, hp Pavillion Elite HPE
ASKED: August 27, 2011  3:38 PM
UPDATED: September 29, 2013  5:51 PM

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  • James Murray
    A good question. The pop-ups, as you probably know, are telling you that the settings in Outlook are not being accepted by your Exchange server. From what you are saying the passwords for each account are correct in outlook? You haven't said wether this has worked in the past or not. It also sounds like you are saying none of the accounts are working. Finally it also sounds like when using other ways to access the email accounts besides Outlook, you are able to access all these accounts. Without knowing more, it sounds like the problem is in the Outlook settings, though not with the password settings. When you test each account (using the test account button when you are editing the account) what are the error messages you are recieving? I think I would check those error messages on the internet. Additionally: I've seen this problem a lot with hosted Exchange systems like Microsoft's BPOS. I can't tell from your description if your system is a hosted exchange server? So far I've found that using the Microsoft Online Services client to sign in to the exchange system before accessing my Exchange or other online services solves this problem. There's a couple directions you can go, but I'm not sure without more details where to recomend you to go.
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  • Technochic
    I don't have the solution for you, but I would suggest you call att tech support for assistance. They may have made a change you are unaware of or know what is causing the issue. Try their support site and see if anything is posted there as well. That's where I would start.
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  • Mdhall
    Same problem here and with the continuous pop-ups it is now causing our IP address to get blocked as the repeated requests to enter our passcode looks like someone is trying to "hack" into our email server system. Anyone ever find a solution? We were having this problem with Outlook 2007 and it continues to be a problem with Outlook 2010. HELP???
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  • lorigonzo
    Comcast doesn't allow certain ports. Use Incoming: 995 and SMTP: 587. That should work.
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  • RichVarsay
    Go to 'Start -> Control Panel -> User Accounts -> Manage Your Credentials -> Look under Generic Credentials'. Edit the Microsoft Outlook *** Email address is removed for privacy *** and change the password. Now launch your Outlook 2010 again to ensure that it is working or not..if it doesn't work for you... try alternate method here to fix it. http://how-to-outlook.blogspot.in/2012/07/why-outlook-2010-asking-for-password.html
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  • Jernok
    I continually have the same exact problem.  ATT does nto help.  Microsoft is a joke.  Our server, Go Daddy doe snot help either.  As I send this, I have already had 11 pop ups in this short time.  No, 12 now.  What to do beside throwing the computer through Microsoft's 'window'
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