Home > IT Answers > AS/400 > Remote support user in AS400
Gadang
45 pts.
 Remote support user in AS400
Remote support user in AS400
What is Remote support user in AS400? Who should have this? Thanks.

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ASKED: January 2, 2009  9:06 AM
UPDATED: February 19, 2010  6:27 PM
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IBM remote support via the STRRMTSPT gives IBM several options to automatically transfer data in a form that fits their tools for analysys of faults in your machine. Using a modem !!!! - your system should have a connection via a highspeed line (over the Internet), for the electronic suppor program (high speed download of ptf's a.o. runs perfect using this kind of line). By the way: IBM configures this connection for free (at least in my country). DanF
Last Wiki Answer Submitted:  February 19, 2010  6:27 pm  by  DanTheDane   2,540 pts.
All Answer Wiki Contributors:  DanTheDane   2,540 pts.
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What is Remote support user in AS400?

Are you seeing “Remote support user” someplace? Where?

Who should have this?

Who should have what?

“Remote support” is a way for you to allow your service provider (e.g., IBM) to sign into your system to help you resolve problems. You and your service provider would agree that remote support is needed, and you would then enable it with the STRRMTSPT command. Your service provider would tell you what parameters to set in order for them to connect and sign on. When finished, you would run ENDRMTSPT.

There is a parameter for STRRMTSPT that names which user profile is to be in control of the remote session. You decide whether or not to use the profile name that your provider requests. I have no way to know if that parameter is related to your question.

Unless you’re asking about authority to the STRRMTSPT command, I can’t guess what your question is actually about.

Tom

TomLiotta
 107,735 pts.
 

Does anyone still use this?

Even with IBM support I’m using Webex or GoToMeeting.

It drives me nuts that I still need an analog phone line plugged into my server.
(I probably need to research that as well)

slack400
 2,680 pts.
 

I’ve had IBM support persons refuse to use either web-ex to go to meeting (or their own tool ). IBM has some tool of their own that we’ve tried and it doesn’t work very well. They’ve always defered to dialing in/remote support. I’ve been very successful with other vendors with web-ex or go to meeting. I don’t know why IBM can’t get into this decade?

OldSysAdmin
 925 pts.