Question

Remote Management Via Satellite

Remote Network Management, Remote network monitoring, LAN, Remote server management

I'm a small ISP. I have approx 40 subscribers. My backhaul is via satellite. The LAN side of the Satellite is Wireless ( Router linked to satellite modem, Wireless access point linked to Router via ethernet, CPE's associate wirelessly with AP and customers PC's are linked to CPE via ethernet.)

Problem: The network is 5.5 hours drive from where I live, so supporting the network is difficult. I want to be able to access the network remotely from home .i.e be able to see the LAN ( Router, AP and customer CPE's) through the satellite so that I can solve problems and manage the LAN remotely.

My question is: What do I have to do or How do I set up the system to be able to manage it remotely?

I'm confused how you would be able to manage these devices if the WAN side of the router is unreachable.

Obviously this is the worst-case scenario but there may be cases where the WAN interface could be disabled and you would not be able to reach the device(s). In that case, you would either need to make the 5.5 hour drive (one way or two?) or have some means of out-of-band access to the router. In the enterprise WAN provider's market, there is usually another connection other than the primary to provide access in the event that the primary link is down. This could be a phone line with a modem attached to the console port on the router. It would not necessarily have to be a dedicated line, but the customer could run a phone line to the device for remote access.

If the primary link is up and the customer permits access, you could use something like LogMeIn on their computer to troubleshoot the devices. But, this means that all devices along the path have to be operating and passing traffic.