Remote connect to Vista Ultimate

9,860 pts.
Tags:
Firewalls
Remote connection
Security in 2010
Windows firewall
Windows Vista
Windows Vista security and patches
Windows Vista Ultimate
I have a client with Windows Vista Ultimate and need to connect to their machine. They say they have a firewall and do not know where it is located. How can I share the users screen to help them fix an issue? Free is preferable.

Software/Hardware used:
windows vista
ASKED: September 20, 2010  6:12 PM
UPDATED: October 11, 2010  3:02 PM

Answer Wiki

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I’m not sure a firewall is your issue. If it is, all you need to do is make sure the windows firewall is set to allow remote connections. You can do that by going into the start menu, then windows firewall, and allow a program through the firewall. Click on change settings(or something similar, sorry-Im doing this off the top of my head), and put a check in the box that says allow remote desktop and remote assistance. Also, you need to go to start, right click computer, then properties. Click on remote settings. Make sure allow remote assistance is checked and make sure if you have an XP computer you check the circle below that says allow connections from computers running any version of windows. If you have Vista or 7 then check the one below. Hope this helps!

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  • Karl Gechlik
    [...] One user needs to be able to locate a client’s firewall in order to remote connect to WIndows Vista Ultimate. He’s yet to receive any guidance; be the [...]
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