By: sames1

sames1 — Mon, 17 May 2010 15:01:27 +0000

I found this.. It's rather cheap training but I don't know how good it is. http://cws.eleapcourses.com/

By: meandyou

meandyou — Thu, 18 Feb 2010 18:20:29 +0000

We use Remedy here where i work. But we don’t use it PROPERLY, in my opinion.

I would like to see us use Remedy as a “solutions database”, but instead we use it more like “scrap paper”

We don’t use key words, we don’t always have the right problem description nor are the solutions described.

Our Rememdy tickets look something like this:
“Sally has a problem ”
“Fixed Sally’s problem”