Remedy training

5 pts.
Tags:
BMC Remedy
BMC Software
Help Desk
ITIL
Service Management Tools
I am starting a new job and they use remedy. Where can I get some inexpensive training on this topic?

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I had one job interview where I was asked if I had experience with Remedy. I was also told at this time that it was rare to have any experience, and was eventually hired in another workplace that provided in-house training using Remedy.

I believe that on-the-job training is going to give you the best grip on the program, as you will then use it the way your company sees it. For every different software program, there must be many different ways to personalize procedures, regardless of what any software program manual might outline.

Good luck!

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  • Meandyou
    We use Remedy here where i work. But we don't use it PROPERLY, in my opinion. I would like to see us use Remedy as a "solutions database", but instead we use it more like "scrap paper" We don't use key words, we don't always have the right problem description nor are the solutions described. Our Rememdy tickets look something like this: "Sally has a problem " "Fixed Sally's problem"
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  • Sames1
    I found this.. It's rather cheap training but I don't know how good it is. http://cws.eleapcourses.com/
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