Regaining access to Techtarget daily updates

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My TechTarget daily abstracting services suddenly stopped on Oct 2 - and, despite my sending email after email to the 'official' sources of information at TechTarget, I have received no reply from anyone and have no idea what has gone wrong. Does anyone know what might have happenened and, more importantly still, how I could get my daily fix back again?
ASKED: November 1, 2010  10:19 PM
UPDATED: November 15, 2010  5:40 PM

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Hi Fatericsmum,

Go to your <a href=”http://itknowledgeexchange.techtarget.com/settings/account/”>Edit Profile</a> page and under “My Account” there are boxes you can check to subscribe to daily alerts based on topic. Let me know in the discussion section if you run into any problems or feel free to send me an email.

Thanks!
Melanie

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  • Fatericsmum
    Hi Melanie, Thanks for the suggestion about using the 'profile' section - but I've been editing and updating my profile for nearly four weeks now! Each time I do this, I receive an email telling me my profile has been updated - but I never receive ANY of the reports / abstracts / blogs / wikis / etc I subscribe to. For reasons I simply do not understand, my subscription just stopped working on October 2 and I've never received anything since, no matter WHAT I do to my profile :-( There's obviously more to this problem than my profile ... All and any help would be greatly appreciated - from Melanie or from anyone else. Paula
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  • TomLiotta
    You have checked "junk" folders, etc., right? Tom
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  • MelanieYarbrough
    Paula, Sorry for the inconvenience! I'm checking into this now. I'll keep you updated. - Melanie
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  • Fatericsmum
    Hi Tom - yes, I cetainly do check my 'junk' folder regularly. It would be great if the problem were as simple as that - but, sadly, it seems to be something of a mystery problem :-( And thanks for looking into the problem for me, Melanie! I was getting a little desperate about this ... Paula
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  • TomLiotta
    I hate asking 'dumb' questions, but the answer needs to be in the thread to keep things on track. What e-mail server/services is on your end? And to verify, you do get notices of changes from TechTarget but no digests/abstracts. Right? That would be important in checking source sender and server info for routing. Tom
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  • Fatericsmum
    Hi Tom, UTAS is a Windows shop - using Outlook 2010 server and Outlook 2007 clients. If you need more detailed information than this, I can ask one of the technical support people for it ... And to be specific about what's happened to my subscription. After 2 October (when I was still receiving all the abstracts / blogs / etc. I'd subscribed to), the only things I now receive are: IT Knowledge Exchange + an automated response every time I modify my profile (which I was doing almost daily for a while, in the hope I could fix the problem that way). Hope this is sufficient information to enable you to home in on the cause of the problem. Many thanks Paula.
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  • MelanieYarbrough
    Hi Fatericsmum, Our help desk said this problem has been resolved. Is all still well? Best, Melanie
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  • Fatericsmum
    [...] A member was wondering how to regain access to her TechTarget daily updates. The problem has been resolved, but if you have any trouble around the site, don’t hesitate [...]
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