Really weird Word 2007 problem that has everyone stumped. Pls help!

15 pts.
Tags:
Microsoft Word
Office 2007
Word 2003
Word 2007
Word error messages
Hi When I download (some) word documents from my university intranet onto my laptop (saved to my hard drive), they only work whilst I'm still connected to the intranet. If I turn off my wireless card, or if I try to open them at home connected to my home network, Word crashes immediately with no error message other than "Word has stopped working". Really weird thing is, the documents work fine if I copy them to my wife's laptop (running word 2003). Once I've crashed Word, re-connecting to the uni intranet is not enough to open the document and I need to reboot my machine as well. Then all is fine. Also, this only happens with some documents downloaded this way. Others work fine. I've tried copying the text into a new document using my wife's laptop and the new doc has the same problem. Really can't understand what my connection to the internet has to do with opening a word doc saved on my hard disk, especially when the same doc works fine on other computers without the need for a connection to this specific intranet. I've even tried a full uninstall and reinstall of Office and the same thing is happening. Any help or ideas would be much appreciated. If it makes any difference I'm running Vista 64-bit. Thanks Paul
ASKED: October 17, 2008  6:05 PM
UPDATED: October 20, 2008  1:35 PM

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Try <a href=”http://support.microsoft.com/default.aspx?scid=kb;en-us;940791″>this</a> and see of it resolves the issues you are having.

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  • Technochic
    This may seem simplistic but do you have all the most recent Microsoft updates for Vista as well as Office installed?
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  • Paul189
    Simplistic is good as it probably will turn out to be a simple answer. Unfortunately everything is up to date. I tried a few tests with my wife's laptop. If I copy even a few lines to a new doc, word on my machine can't open it. Copying the whole thing to word pad (it's only 1 page), saving as plain text does result in a file that my Word can open (if I save in rich text Word can't open it). I can then save the plain text file as a Word 2007 doc, change the formatting and it works fine. So I guess the problem is somewhere embedded in the docs but I can't see why it works fine on other machines. Thanks for the help
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  • Technochic
    OK, got another question, what version were the docs created in that you are downloading? Recent Microsoft updates to Office 2007 do not allow previous versions past Office 2003 if I remember correctly, for security reasons. Office 2003 does not have this limitation. I will see if I can find a KB article about it.
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