KOCHUBABY |
With Reference to Above subject the details are as follows.
Client
1. OS : Windows XP Prof.
2. Mail Type : Lotus Notes 6.5.4
Server
1. OS : Windows 2000 Server
2. Mail Type : Lotus Domino Server 6.5.4
The company has got its own Mail Server.
Reg
Unni
michaelrkistler |
I don’t know a specific fix, but whenever we have one of these “peculiar” problems, creating a new local replica of the mail file usually solves the problem
jlnewmark |
Have you checked:
Replication: is he removing any documents (say, after a set period)? Is he replicating only certain views & folders? Check BOTH sides of this — local and server.
Archiving: is archiving enabled? You do not have to have a physical archive to use archiving to “clean up” all OR specific folders/views.
User education: Does the user understand that he is not saving the emails to a separate location when he puts them into folders, and is not making COPIES of the emails? One of our chronic problems is people who think Lotus Notes is “just like Outlook” without asking whether it is or not. They put stuff in their folders and then go delete it from, say, the Sent, Message Size, or All Documents view to keep their mailfile size down. Then they call us frantically to restore their mysteriously missing data.
Personally, I would definitely check the replication settings first. Sounds like he might have done something he didn’t mean to do in there.
Lotus Domino, iNotes, Web access
Dear All.,
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