Re: Domino Server Restart

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Lotus Domino
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Platform Issues
Hi All., I'm facing a peculiar problem with Domino Server. I has restarted thrice from afternoon. 2 restarts were with half an hour. and the third restart was in the evening. There is no Error Log either from the domino or the OS part. The restart was OS Level and not the Domino alone. We have about nearly 2000 users. Server OS: Windows 2000 (SP4) Domino Server : Domino 6.0.4 Clients with Notes 6.0.4 Antivirus : Trend Micro. Pls mail me at ibmlotusadmin@tkm.co.in, your replies. Quite Urgent. Reg Kochu
ASKED: November 9, 2005  7:59 AM
UPDATED: November 14, 2005  9:21 PM

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Not to say there aren’t a few thousand other people running Domino on a windows system with that many users – I’m not such a glutton for punishment. I would strongly suggest you convert over to a Linux system to push Domino. Yes, I know Windows is all “user friendly” and whatnot, but Linux is stable and that’s what you need. Not meaning to sound rude or anything, just some friendly advice.

As to your actual issue: Right Click “My Computer” on your desktop, then navigate to Properties -> Advanced -> Startup and Recovery. Make sure you have “Write an event to the system log” checked and “Automatically Reboot” unchecked. When your system BSOD’s, write down the error message and post back with that.

This is NOT going to fix your issue, but it will give you (and us) something to look at other than a constantly rebooting machine – which can be caused by a myriad of things.

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  • Poppaman2
    In addition to what "this213" wrote, you might just be able to get some clue as to what is happening by looking at existing memory dumps (if any). In the same location where you uncheck the "automatically reboot" at system failure box, there is an area where the type and location of memory dumps are listed. Recover anyu/all available "*.dmp" files, and look at them on a different Win2K system with a program called SYMBOLS installed (available from Microsoft). With a bit of tweaking, you can find out what was happening on your system at the time of the crash. At one point (R5), Domino would throw Kernel Panics when a corrupt or malformed message(s) hit the server side mail.box file, but you mention nothing about a Kernel Panic....
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  • Branestawm
    Sorry, this is a very silly question, but your UPS is working properly, isn't it?
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  • Meesha
    Hi. We had a similar problem last year but not with Domino. It was a Windows application on a Windows 2K SP4 Server. It turned out that a COM service was dropping (we still don't know why)that the application relied on. The application logs showed the com as active but when we diagnosed the WIN2K server it showed the com as not active. Only on a reboot would it reestablish the service but then it would srop again for unknown reasons. We solved it by reinstalling the WIN2K SP4 O/S and as well various other WIN updates patches and fixes including the latest MDAC release. We've not had this COM problem happend again. As I said, the symptoms may be the same but not on our Domino but with the WIN2K server itself. Hope some of this helps . . .
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  • Meesha
    Hi. We had a similar problem last year but not with Domino. It was a Windows application on a Windows 2K SP4 Server. It turned out that a COM service was dropping (we still don't know why)that the application relied on. The application logs showed the com as active but when we diagnosed the WIN2K server it showed the com as not active. Only on a reboot would it reestablish the service but then it would srop again for unknown reasons. We solved it by reinstalling the WIN2K SP4 O/S and as well various other WIN updates patches and fixes including the latest MDAC release. We've not had this COM problem happend again. As I said, the symptoms may be the same but not on our Domino but with the WIN2K server itself. Hope some of this helps . . .
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  • AnnMagnusson
    Hi! I had the same problem sometime ago. My scenario might help you. After some testing I realized it was the OS who was the bad guy here. Win 2000 couldn't handle http-process correctly. I had to restart it earlier but not that frequently, but after new web-databases the http-process went sky high so it crashed the Domino Server and therefore the server itself. While testing and resolving we had to restart the http-process every 25 min not to sink the Domino-server, I resolved it with 1) Upgrading OS to Win 2003 2) Upgrading Domino to 6.5.x After the upgrade, I haven?t restarted the server yet. Hope you get some ideas? Regards Ann
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  • Seventeenli
    One suggestion: Add "Platform_Statistics_Disabled=1 " into notes.ini and restart the Domino
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