Random Exchange Store Outage

5 pts.
Tags:
Double Take
Exchange Storage Group
Microsoft Exchange 2003
SAN
Storage Groups
Setup: Exchange 2003 SP2 running on Windows Server 2003 R2 SP2. 4 Storage Groups - (2 have 2 stores and 2 have 1 store each) on a SAN. Doubletake replicates the stores to an onsite backup server and the SAN replicates the stores offsite. Running Antigen 9.2 SP2. Each storage group has its own database drive and each has its own log drive.

 Problem Description: Randomly one of the Storage Group's stores will go down because a log file cannot be accessed for read/write. (Program log error message included below.) It is not frequent, but say 8 times over the last 4 months. It happens during working hours when the server is being utilized the most. The stores mount fine after the incident. It has happened on each of the Storage Groups but never more than one Storage Group at a time. Has anyone seen anything similar to this? Any help or suggestions appreciated.

Program Event log error:

Event Type: Error

Event Source: ESE

Event Category: General

Event ID: 490

Date: 10/8/2010 Time: 9:15:08 AM

User: N/A

Computer: Servername

Description: Information Store (4128) High Limit Storage Group: An attempt to open the file "H:High Limit LogsE01.chk" for read / write access failed with system error 5 (0x00000005): "Access is denied. ". The open file operation will fail with error -1032 (0xfffffbf8).



Software/Hardware used:
exchange 2003, windows server 2003 R2

Answer Wiki

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Here are some things to help you with

Event ID 490 is logged, and you receive the following error message when you try to mount the mailbox store or the public store in Exchange Server: “ID No: c1041724″

http://support.microsoft.com/kb/823022

<b>This is more like it</b>
The message, ‘Error encountered while attempting to prepare the Message store ‘<Mailbox_store>’…, occurs when attempting to open a Exchange recovery point image with either the Granular Restore Option (GRO) or Backup Exec Exchange Retrieve (BEER)

http://www.symantec.com/business/support/index?page=content&id=TECH59392

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