Question about IT management software

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Business/IT alignment
Corporate portal applications
DataCenter
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Hardware
Help Desk
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Systems management software
Hello, I am just wondering if anyone knows of some software available for IT departments, that say is accessible to users through a company intranet site where a user can go in and log an issue or problem with their system which goes into a database, then once the issue is resolved the user can go in a close out their issue. It doesn't necessarily have to be accessed through the intranet site some sort of small desktop application would work as well. But once they log an issue, they can go and check the status of it, it would help IT departments track and keep an eye on issues or common issues, it would help management monitor the IT department and it will help users giving them the assurance that their issue is being resolved and they an close the issue once it is resolved. My company only has about 50 employees so it doesn't have to be anything huge. Any ideas? Or does something like this exist?

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What you’re describing looks like to me a basic HelpDesk package. These can have quite a bit of functionality. A basic one like Track-it or a more intuitive self-help application like HelpDesk.

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  • ITboer
    Have a look at RT (Request Tracker) http://www.bestpractical.com/rt/ or the email based (customers send mails) OTRS http://otrs.org/
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  • Jlkeffer
    I would suggest checking out PVCS Tracker, we use it to track all of our IT isssues, rather challenges. http://www.serena.com/products/ecm/tracker/home.asp -Jessica
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