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  Asked: May 10 2005   8:31 AM GMT
  Asked by: andy11983

Quantum DLT4000 drive not ejecting (unloading) dlt's


Tech support, Help Desk, Networking, Backup & recovery, Quantum

Hi,

We scheduled a backup lastnight using out Quantum DLT 4000 drive. The backup was successfull but the dlt drive wont release the dlt.

Its impreative that it does - as i have to do another backup of something else tonight on a different dlt. On the drive there are 4 orange lights highlighted next to *Tape in use*, *use cleaning tape*, *Density Overide* and *10.0/15.0.

The repeatatly press the unload button the front of the drive which results in no response. Also tried to dismount/eject using the MMC but no show again.

Has anybody else had a similar problem and if so how do you overcome it?

Thanks for your help
andy

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Last Answered: May 10 2005  8:51 AM GMT  by jtennyson




I had the same experience with a Quantum Super DLT. The only way to fix it was to send it in to the company. It happened 5 times and it took me about a week to get it back. I finally had to buy a backup tape backup.

I used to buy quantum DLT machines all of the time. However, I had so many problems with the super DLT and the support was terrible. I decided never too purchase a Quantum tape drive again.
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Juscelino  |   May 10 2005  9:06AM GMT

You may want to try turning the Quantum completely off for a few seconds, then turning it back on and pressing the eject button continuously while it powers back up.

 

andy11983  |   May 10 2005  9:16AM GMT

Hi,

Thankls for the reply - our dlt drive is intergrated inside a dell poweredge server.

The server is getting on abit now though - so i dont think it would qualify for support.

Thanks for your help

Andy

 

Howard2nd  |   May 10 2005  11:56AM GMT

A - you said a Dell server, Call them they may have a simple fix.

B - what operating system? If it is Windows’ go to ‘device manager’ and see if it supports “EJECT”, if not try removing the hardware from the list. A restart is only mandatory on new hardware found, and then only if you want it to work now.

C - this is why I went to external tape drives. Our Compaq Proliants burned through five 12/24 DAT drives in two years. 3 in one and 2 in the other 800).

Good Luck.

 

ashahrani  |   May 18 2005  2:43AM GMT

Hi

I faced the same scenario last month and to over come that problem I had to open the cover of the DLT tape drive and eject the tape manually. I noticed that there was a small piece of the old tape still hocked inside, so I removed that piece and put the hock back to its please and the drive worked fine.

 

UniBugMan  |   May 18 2005  4:00PM GMT

It is likely a leader problem. Either the leader on the tape broke or the leader on the drive. I save a couple leaders off old tapes to splice in if one breaks, then I only use the tape once to clone the tape and throw it out.
If its the leader on the drive they are easily replaced but you’ll need to find a replacement leader first. Good luck!

 

hdrider  |   May 18 2005  4:14PM GMT

To eject the tape, power off the computer, and power off the tape unit. Wait 30 seconds and holding the eject button down, power on the tape unit and then power on the computer. The tape should eject.

 

altaanc  |   May 19 2005  4:14PM GMT

No Lights come on My DLT drive.
But the SCSI card recognizes that there is a DLT drive connected to it while booting up.
Is the drive toast?