PTF

1395 pts.
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AS/400
PTF
what is difference btw PTF & report problem in WRKPRB?

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  • TomLiotta
    what is difference btw PTF & report problem... A PTF fixes problems. Reporting problems.... ummm... reports problems. I'm not clear on what the question is after. Can you clarify what you need to know? Tom
    125,585 pointsBadges:
    report
  • Rajasekhar15
    ha ha...:-) tom cl'd u tell me what will exactly happen when we use report option on using WRKPRB command.
    1,395 pointsBadges:
    report
  • wpoulin
    Option 2 - Help Select this option to enter the information needed to send a service request and optionally send the request. The status of the problem is updated to PREPARED or SENT. Hope that Helps, Bill Poulin
    2,480 pointsBadges:
    report
  • TomLiotta
    what will exactly happen when we use report option on using WRKPRB command. That will depend on how your system's service configuration is set up. And note that if "exactly" is needed, then the question should be directed to IBM. But in general, when you report a problem, your system sends data about the problem to IBM, and the system gets back one or more PTFs that are related to that kind of problem or it gets a notice that no PTF matches the problem data. If no PTF exists, IBM may use the data from your problem and possibly combine it with reports from other customers to design a PTF. If the report caused PTFs to be downloaded, you can review them and decide if and when you want to apply them. Various details can be different. E.g., your system might send reports through a different service provider or it might send reports automatically.
    125,585 pointsBadges:
    report

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