Problems upgrading from Outlook 2003 (XP pro) to 2007 – Password problems

25 pts.
Tags:
Microsoft Office
Office 2007
Outlook
Outlook 2003
Outlook 2007
Outlook Upgrade
Password
Hi, I've been successfully using Microsoft Outlook XP pro on my Windows Vista laptop but then decided to upgrade to Outlook 2007 Enterprise. For some reason everything has ported over fine but it will not let me sign in to my mail server. There is a few computers on my mail server and they are still functioning correctly. I have tried: > Re-inputting all of my mail information numerous times in case i got some of it wrong. > Repairing the installation of Office 2007 (Ent) > Completeley deleting and re-installing the whole of Office 2007. > Inputting my info into Windows mail to make sure the server is ok - it is. > Saving my pasword in control panel password management. >>> For some reason the program just keeps asking for my log in details again... and again... and again.... but not letting me in... I've never come across anything like this before but i would be delighted if anyone would be able to help me in any way. Many thanks.......... Adam.

Answer Wiki

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Based on my research, the problem may be related to many factors, please try following steps to narrow down the problem.

Step 1: Disable Anti-Virus programs or some other third party program

=========================================================

Please disable any Anti-Virus, firewalls, spy, Anti-Spam programs and check whether you have installed any third party program related to Outlook on your computer. If so, please temporarily disable it.

Does the problem still persist? If so, please go on to the next step:

Step 2: Start Outlook in Safe Mode

=======================
1. Quit Outlook.

2. Choose Start menu -> Run

3. Type “Outlook.exe /safe” and click OK. (Without quotation marks but there is a space in front of “/”)

Please perform a test in Outlook Safe Mode.

If the problem persists in Outlook Safe Mode, Please try next step.

Step 3: Create a new profile

===========================================================
Please create a new profile to see if the problem is caused by the corrupt profile

1. Close Outlook.

2. Click Start, and click Control Panel. Click Mail icon.

3. Click Show Profiles.

4. In the “When starting Microsoft Office Outlook, use this profile:” area, please select “Prompt for a profile to be used”

5. Click Add and type the new profile name as you like in the Profile name box.

Note: Please don’t choose the same name of your original profile.

6. Choose “Add a new e-mail account” and click Next.

7. Choose your email type and type the necessary information. (You can gain information of the email account from the ISP)

8. Click Next and click Finish.

9. Reopen Outlook. Choose the new profile in the profile list and click OK.

For more information, please refer to the following Knowledge Base article:

287072 OL2002: How to Create a New E-mail Profile for Outlook

http://support.microsoft.com/?id=287072

Note: This article also applies to Outlook 2003

Is the problem resolved in the new profile? If yes, you could import your data from the original profile. You can refer to the following Knowledge Base article on how to import Outlook data:

Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data

http://support.microsoft.com/default.aspx?scid=kb;en-us;287070

Note: This article also applies to Outlook 2003

If the problem persists after you tired above steps, would you upload a screenshot of the exact error?

To save the screenshots, please follow the steps below:

(a) When the error appears, press the Print Screen key several times (the Print Screen key is located to the right of the F12 key on the keyboard)

(b) Open Paint or Microsoft Word or WordPad.

(c) Click Edit (menu) -> Paste or press Ctrl + V.

(d) Click File (menu) -> Save. Save it to a file and attach it and upload it to the web and link us

Please try the suggestions and update me with the result at your earliest convenience. I

If not check out these:

1. Possible case of corrupt outlook profile, try recreating a new outlook profile for the user on the laptop
Does all or every machine that the user logs in give the same problem, if not then could try recreating a new windows profile for the user.

2.This suggest an issue with your pst-file. Scanned it for errors already with
scanpst.exe?
See http://www.msoutlook.info/question/77

3.Try creating a new user profile and email profile and configure it to use your current
.pst file.

4.Ref this,

http://www.techspot.com/vb/all/windows/t-20367-cannot-open-outlook.html

Discuss This Question: 5  Replies

 
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  • Technochic
    Are you connecting to an exchange server? Are you connecting by VPN? Are you connecting by POP3? Can you provide the details please?
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  • Stevesz
    I have never had any real success in upgrading an earlier Office install with 2007. I've taken the path of removing the previous version and cleaning the registry prior to an Office 2007 install. It takes much less time than troubleshooting the issues that arive from an upgrade. Rather than doing all the work listed in the solution above with no guarantee of success, completely remove Office 2007. Restart. Clean all references to Office in your registry with your favorite registry cleaner. Restart. Install Office 2007.
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  • Whall316
    To answer these questions: I have tried to completely un-install Office, run CCleaner and then re-install completely fresh. Unfortunately this didn't work either. The server i am logging onto is POP3. No one else has any problems connecting. The weird thing is that i can get my e-mails fine through windows Mail but not through Outlook. Also, there is no problem sending e-mails through outlook, but there is problems receiveing. I am very confused by all this. Thanks to everyone who replied/ replies. PS There is no actual error that comes up it just keeps asking for my login details again and again and again.
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  • Technochic
    OK, since this is a PST you download to you can try running scanpst to fix any corruption. If that does not resolve it, then remove your profile and create a new one. Open the old pst in the new profile and move the email out of the old one into the new one.
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  • Whall316
    Hi, I've already done the above and it made no difference. I think there must be a problem with the registry on my computer or something. I might just go back to using XP pro as at least i could get my e-mails!!
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