I have purchased 9 seats though volume liscensing for Outlook 2007 with BCM. The first 7 installs with out a problem. The last 2 have thrown this error:
Setup failed to install the required component Microsoft SQL Server 2005 Express (MSSMLBIZ). Business Contact Manager for Outlook 2007 cannot continue. See C:Program FilesMicrosoft SQL Server90Setup BootstrapLogSummary.txt for more detail.
The Summary.txt log file is here:
Microsoft SQL Server 2005 9.00.3042.00 ============================== OS Version : Microsoft Windows XP Professional Service Pack 2 (Build 2600) Time : Fri Mar 26 08:46:40 2010 Machine : LGROSSI-LAP Product : Microsoft SQL Server Setup Support Files (English) Product Version : 9.00.3042.00 Install : Failed Log File : C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGFilesSQLSetup0001_XXXXXX_Support.log Last Action : InstallFinalize Error String : An installation package for the product Microsoft SQL Server Setup Support Files (English) cannot be found. Try the installation again using a valid copy of the installation package 'sqlsupport.msi'. Error Number : 1706 -------------------------------------------------------------------------------- XXXXXX : There was an unexpected failure during the setup wizard. You may review the setup logs and/or click the help button for more information.
SQL Server Setup failed. For more information, review the Setup log file in %ProgramFiles%Microsoft SQL Server90Setup BootstrapLOGSummary.txt.
Time : Fri Mar 26 08:46:42 2010
List of log files: C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGFilesSQLSetup0001_LGROSSI-LAP_Core.log C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGFilesSQLSetup0001_LGROSSI-LAP_Datastore.xml C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGFilesSQLSetup0001_LGROSSI-LAP_Support.log C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGFilesSQLSetup0001_LGROSSI-LAP_.NET Framework 2.0.log C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGSummary.txt
There are other log files, but they are MUCH longer, I can add them, or email them to ANYONE who is willing to help.
(or is there a way to attach a file to a question?)
I've looked for information on 'sqlsupport.msi' online, but all of the info seems related to SQL Server, not SQL server express, which is what BCM uses. I'm starting to feel out of my depths on this one anf figured I would stop before I made the problem worse.
I have removed the program and reinstalled but I still get the same message, I have also unistalled ALL MS SQL server programs using add/remove programs, and the deleted the related folders from the program files folder.
I have found a few other sites that describe this problem, but have NOT found a solution.
WinXP SP3, Outlook 2007, BCM
March 26, 2010 1:58 PM
March 29, 2010 5:25 PM