Problem with receiving emails.

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Exchange security
Microsoft Exchange
I have just recently moved into a new job and need some assistance with a problem. user is finding external and internal emails- some dont arrive in particular from some customers and a few are from internal employees (Exchange 5.5) & (W2K) Many thanks
ASKED: January 4, 2007  7:37 AM
UPDATED: January 5, 2007  9:19 AM

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You might want to ask your internal and external mail senders what error they are getting when their email is not recieved by the recipient. For example, is it a “fatal error or permament error” or does the error say it “bounced” or it “will try again X number of times”. It might help narrow down the problem.

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  • JohnTWT
    I have a similar problem with just one company, a customer. No error messages, we receive OK but anything sent doesn't get through and there is no error message. The reason I mention this is that I suspect some sort of blacklist/spam solution at their end is causing the problem - you may have a similar issue. Can't help more, I'm afraid... (Exch2k and W2k)
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  • Lirria
    If you are not seeing bounce messages, then this problem is very difficult to track. I would start with the person not receiving the email and make sure they don't have spam filter or program turned on. I would also check for rules that move or delete messages - sometimes old forgotten rules come back to haunt you. If that all looks good, then if the missing mail is always from the same people, I would check their email configurations (the ones sending the messages) and make sure they are set up in the standard fashion (ie. sending and receiving through the exchange server not some outside service like aol, earthlink, or attglobal). I would also check the message tracking on the Exchange server and see if the messages are being received and if so, is the server dumping them or are they being delivered. Just my two cents - I have a similar problem - but it's only from people sending from earthlink.net - the mail never arrives and never bounces. Lirria
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  • Richl01
    we Just had a simular problem, our web hosting people changed and they moved our web site and did not get a cancel at the old ISP so the Old ISP still had our pointers wrong (A record and MX, and DNS), so anything coming from them just bounced around and some never gave error messages, and some said undeliverable. I would check spam blockers, and the any rules that user may have set up.
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