The COM components and various codecs installed by your media software probably aren’t Vista compatible. You may wish to visit this how-to article called <a href=”http://www.howtogeek.com/howto/windows-vista/fix-for-com-surrogate-has-stopped-working-error-in-vista/”>Fix for COM Surrogate Has Stopped Working Error in Vista</a>.
<b>Excerpt:</b> <i>There are a number of possible solutions to this problem, and the right solution depends greatly on what software is actually causing the problem. Some of the most well-known problem causing softwares are DivX and Nero, but there are others that cause the problem as well. </i>