Problem with Offline Files

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We are having a problem with Offline files in Windows XP. I am logged on as a user and when I right-click on their home folder and chose "Make Available Offline" it goes through the synchronization process but gives an error for every file: "Unable to make <filename> available offline on <share>. Access Denied" I've checked the permissions and the user has Modify permissions on all the files. The only unusual thing I can see is that the user has given modify access on the folder to a colleague, and this other user is the owner of many of the files. I've never had this problem with offline files before and we use it with over 100 laptop users.
ASKED: February 16, 2006  6:53 AM
UPDATED: February 28, 2006  6:58 PM

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Hello,

Have you checked the share permissions assigned to the Home folder? When you have share and NTFS permissions assigned to a folder or file, most restrictive wins. Possibly the share level permissons are restricting access? Best practice is open the share level permissions to full access and use NTFS permissions to lock the folder and/or file.

Ownership shouldn’t be a factor in this case, but as an Admin, you have the ability to claim ownership away from the other user if you desired then re-apply permissions.

Good Luck!

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  • Andymadge
    Hi, I've checked the share permissions and it's set to Everyone having Full Access. (I normally prefer to set share permissions to Authenticated Users having Change permission, but I haven't got around to changing this share) I've tried re-applying the permissions and also taking ownership but neither has made a difference. I've tried some more tests: - I've tried doing the same thing with other users and it won't synchronize. - Users that have Offline Files already set up seem to sync without problem - I can make available offline from other shares, just not the home one.
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  • Petroleumman
    Hello, Interesting delima....have you confirmed that off line files are enabled on the user's workstation and on the home folder properties? You've mentioned this works with some, but not all. Have you compared settings between the working clients and the non-working clients for any subtle differences? Are all clients using the same OS? Seems like it should be a cut and dry permissions conflict but guess not. That's what makes IT exciting!! PS...If / when you resolve this post the fix..I'm curious now. Good Luck!
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  • Paul144hart
    Dumb question - is there a quota system blocking space on the share? Is there enough disk space?
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  • Andymadge
    There's no quota on the drive in question so that's not the problem. If I make the user a Domain Admin, it works, so that seems to suggests it's a permissions problem.
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  • Andymadge
    I think we've got a fix: 1. Disable the NIC (I assume pulling the cable out would also work but haven't tested it) 2. Open the folder that's giving the problem (in our case H:) 3. Create a file (a blank TXT file will work) 4. Re-enable the NIC (or plug the cable back in) 5. Run synchronization and it will work. I can't explain why this works but it does. The suggestion came from the very alst comment on http://mcpmag.com/columns/article.asp?EditorialsID=620
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  • Studley
    I assume that you are running Office XP. During the synchronization process there is a header in the offline folder that has to match the user's profile in the Global Catalog. The work around is to get a copy of Easy Recovery Pro from Ontrack.com to repair and clean the header from the offline folder and make it a PST. Import the PST into Outlook as a personal folder. Software price about $450.00 Good luck .
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