Problem with Initial BES/Notes Address Book Sync

5 pts.
Tags:
BlackBerry Enterprise Server
Lotus Notes 8.5
Just setup Notes address book to sync with BES. After synchronizing contacts I noticed that many entries in my address book were incorrect and showed old data (e.g., incorrect emails, phone numbers, etc.). There were also some entries that showed up that had previously been deleted. The names.nsf on my desktop was correct when I did the initial sync. The only thing I could think of was that I had uploaded a copy of my contacts to my WebMail account a few years ago which would have reflected these old entries - could that have caused the problem?

Software/Hardware used:
Notes 8.5, Window 7

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Perhaps you used the Notes option Synchronize Address Book at some point in the past (this embeds your contacts in your actual mail file) and then never kept them up-to-date.

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  • Gabe9527
    If you are using version 8.x.x you will be able to schedule mail syncronisation to update the $contacts in the users mail file. This is a hidden view that you can see by clicking VIEW > GO To (holding down CTRL and SHIFT). Then go down until you get to $contacts.
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