Problem with built in webcam on vista laptop

11330 pts.
Tags:
Hardware
Microsoft Windows Vista
Vista Laptop
Webcam
webcam drivers
Webcam Software
I have a client laptop running vista with a built in webcam. Device manager says the webcam is there. There is a link in the programs to uninstall it, but no software that uses it. Unlike a normal camera, it does not appear in the my computer area and I cannot find a link to it anywhere. I should probably search the manufacturer's website, but the client has told me she has not removed a single thing from the unit since purchasing it. Any ideas? -Schmidtw

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I would roll back drivers first, if that does not work then uninstall/reinstall from device manager.

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  • Schmidtw
    [...] Original post by IT answers [...]
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  • mshen
    The manufacturer should have some bonus software preinstalled on the laptop, it's just a matter of sifting through the miscellaneous software that they have.
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  • Schmidtw
    Drivers can't be rolled back/ No bonus or miscellaneous webcam software.
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  • Schmidtw
    Let me clarify... No driver updates have been installed since the original image (it's pretty new)...so the roll back option is not available. Also, the only listing in program files that makes use of the camera is the "Uninstall Webcam" executable, and there is no other software on the machine just for the use of the webcam. I can open up windows movie maker and see if it will recognize the camera. Another problem: On Stickam.com the camera is not recognized soon enough for the "Go Live" option to work. If a session is joined, then it will recognize the camera. Do you know any software that manages webcams? -Schmidtw
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  • mshen
    Webcam software is manufacturer specific as far as I know, so your best bet is to find the manufacturer of the webcam.
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  • Lusy
    If you are not able to reinstall it's driver again, the try to restore you system operating system. Follow these steps: > Go the system tools > Now select the System restore option Here you can restore your system on your last good working date. For more help please visit at: www.iyogi.net
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  • Schmidtw
    Thanks, I know how to restore, but I fail to see how restoring the computer would bring the webcam back...as the user reports it never worked to begin with. I think what I am in need of is a simple method of one either forcing recognition of the camera, or two, finding a simple program that will manage the camera apart from windows, since Vista isn't doing it. -Schmidtw
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  • MusickMan
    I am having the same problem with my web cam and I also have Vista. If you find a quick fix to the problem would you let me know. I would greatly appreciate it.
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