Problem when forwarding email in Outlook Web Access 2003

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Microsoft Outlook
Microsoft Outlook 2003
Outlook Web Access
I am using Outlook Web Access in IE 6 for exchange server 2003. When I try to forward an incoming email from China, I only get the header portion of the original email in the new forwarding email message. The original content that should be inline text has gone missing. What could be the problem? I am running Exchange 2003 Enterprise Edition on a Windows 2003.

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hi,

first check if this happens only for mails from china..

the fwd mail may have got attached (as an attachment)pl check it..

or try the options menu in the outlook exp..

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  • Metlaxlt1
    After further digging around I found out that it is only a branch out of Hong Kong that is giving us the problem with the forwarding of emails via OWA. I though it was Asian character set giving me the problem, but it does not seem to be the case because in the email there are not Asian characters. I noticed one I received the mail in my Outlook 2003 client there is no problem of forwarding on the email message.
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  • Mortree
    As the first guy said - check that the "body" was not just an automatically displayed attachment. Attachments sometimes get stripped on forwards depending on your email configuration. The idea being not to send bulky attachments unless explicitly told. Between that idea and your own Asian characters idea -- check the format of email you send. There is lots of stuff that you can read as incoming HTML mail but won't send as plain text. Outlook can be set to always do HTML, always do plain text or reply/forward in like manner (HTML if originally HTML). One of those that might not go as plain text is graphics or expanded characters sets. Incidentally there are double byte versions of English characters similar to Asian characters as well as single byte ASCII. It would not be unusual for Asian senders to use double byte through out.
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