Problem using Print Screen in Iseries Client Access 5.3

5 pts.
Tags:
IBM iSeries
Print screen
User only gets blank pages when using print screen. She has chosen her printer and selected the correct pdt but nothing seems to help. Others can print screen to her printer with no problem. I have never had this happen in the 15 years I have used Client Access. Any idea what the problem may be?

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Try installing the Service Pack. I think if you print to PDF, you’ll find that it prints dots. Unfortunately I’ve seen this quite a bit lately.

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  • Rickmcd
    If it isa cheaper newer printer they use some sort of imaging for efficiency. What I get from that is before it prints it crates a Tiff type image and then prints it because it is coming from a remote source it does not work correctly. If when you look at the IBM Site for your printer and it does Host Based Printing you may have the problem. http://www-1.ibm.com/support/docview.wss?uid=nas1b44a2cf4ba778d83862568250053649f The terms Host-based HP PCL4 and Host-based HP PCL5e indicate that the printer accepts an HP PCL4 or PCL5e printer data stream but might require that the print data come through a host-based printer driver, such as a printer driver for one of the Windows, Linux, or Macintosh operating systems. Some users have gotten Remote Output Queues, *LAN 3812 PJL device descriptions, or *LAN 3812 SNMP device descriptions to work with Host-based HP PCL4 or Host-based HP PCL5e printers, but other users have received unpredictable results. The same types of results have been seen with PC5250 printer sessions configured to use Transform print data to ASCII on iSeries (or Host Print Transform) with the printer model set to *HP5, or with PC5250 printer sessions configured to use a Printer Definition Table (PDT) file, such as the hppcl5.pdt or HPLJ4.PDT file.
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