Problem - Outlook 2010 calendar invites with attachments not working - google apps/gmail
Hi there
Has anyone found a solution to this problem?
We have just changed to Outlook 2010 and also migrated to Google Apps for business and are having an issue with Outlook 2010 calendar invites with attachments.
This is a problem that is happening when we send an Calendar invites from Outlook 2010 WITH ATTACHMENTS - the email to the invitee comes across just as an email with an attachment with no option to accept/decline etc.
If there is any body of text in the original invite, this shows in the body of the email but the email contains the following:
<<...>>
And offers no option to accept/decline etc - it is just an email and not a calendar invite.
We are not sure if this is a Google Apps / GMail issue or (more likely) an Outlook 2010 issue.
I have also noticed that for one user the invite shows in the Outlook calendar but is greyed out and you can click on it in your Outlook calendar and accept manually.
However, the appointment does not show the attachment and it is obviously confusing for invitees to have to go through the process of manually accepting the appointment in their calendar and then save the email with attachment separately.
When we send an invite without an attachment everything works as normal and invitees can accept from the email and it automatically updates their Outlook calendar.
Any thoughts on this?
System:
Win 7 professional
Outlook 2010 to access email
Google Sync for Outlook 3.0.50.95
McAffee Security Centre V11
Software/Hardware used:
System: Win 7 professional Outlook 2010 to access email Google Sync for Outlook 3.0.50.95 McAffee Security Centre V11
Has anyone found a solution to this problem?
We have just changed to Outlook 2010 and also migrated to Google Apps for business and are having an issue with Outlook 2010 calendar invites with attachments.
This is a problem that is happening when we send an Calendar invites from Outlook 2010 WITH ATTACHMENTS - the email to the invitee comes across just as an email with an attachment with no option to accept/decline etc.
If there is any body of text in the original invite, this shows in the body of the email but the email contains the following:
<<...>>
And offers no option to accept/decline etc - it is just an email and not a calendar invite.
We are not sure if this is a Google Apps / GMail issue or (more likely) an Outlook 2010 issue.
I have also noticed that for one user the invite shows in the Outlook calendar but is greyed out and you can click on it in your Outlook calendar and accept manually.
However, the appointment does not show the attachment and it is obviously confusing for invitees to have to go through the process of manually accepting the appointment in their calendar and then save the email with attachment separately.
When we send an invite without an attachment everything works as normal and invitees can accept from the email and it automatically updates their Outlook calendar.
Any thoughts on this?
System:
Win 7 professional
Outlook 2010 to access email
Google Sync for Outlook 3.0.50.95
McAffee Security Centre V11
Software/Hardware used:
System: Win 7 professional Outlook 2010 to access email Google Sync for Outlook 3.0.50.95 McAffee Security Centre V11
ASKED:
Feb 14, 2012 3:19 PM GMT
UPDATED:
February 27, 2012 8:42:01 PM GMT
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Answer Wiki:
Just to update on this - I have spoken to Google Apps for business and this behaviour is expected with their current technology and Outlook 2010.
There is a workaround which I have copied and pasted below - it involves saving the appointment as an iCalendar file to your hard drive and then attaching the saved icalendar file to the invite before sending on.
The end user receives the email with an icalendar appointment attached - they double click on that and save the appointment so it adds to their calendar WITH the attachment viewable from the appointment.
It isn't perfect as the calendar file doesn't always offer the option to send an acceptance to the meeting but you can save it to your calendar.
Google Apps workaround copied and pasted below:
Here are the full details of the work-around we discussed:
1. Create a meeting with attachment
2. From the 'File..' menu, choose 'Save As' and choose the format to be iCalendar (.ics) file
3. Attach the saved .ics file to the meeting
4. Send the meeting invites
5. Invitees receive the email with both attachments
6. Double-click on the .ics attachment in the received email to accept or reject.
There is a workaround which I have copied and pasted below - it involves saving the appointment as an iCalendar file to your hard drive and then attaching the saved icalendar file to the invite before sending on.
The end user receives the email with an icalendar appointment attached - they double click on that and save the appointment so it adds to their calendar WITH the attachment viewable from the appointment.
It isn't perfect as the calendar file doesn't always offer the option to send an acceptance to the meeting but you can save it to your calendar.
Google Apps workaround copied and pasted below:
Here are the full details of the work-around we discussed:
1. Create a meeting with attachment
2. From the 'File..' menu, choose 'Save As' and choose the format to be iCalendar (.ics) file
3. Attach the saved .ics file to the meeting
4. Send the meeting invites
5. Invitees receive the email with both attachments
6. Double-click on the .ics attachment in the received email to accept or reject.
35 pts.
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