Problem opening file in Winzip

470 pts.
Tags:
Siebel
Siebel Connector
Windows XP SP3
WinZip
Zip Files
My user got several winzip files (uploaded from public for copyright registration into Siebel). They could not be opened in Siebel; I found the zip files on the servers and copied them on the desktop. I verified that they are WinZip files by finding PK characters on the file header.

If i do a left click Word opens up as grey background with convert file window in the middle asking me to "Convert file from:" and lists diferent options. Not sure what to do here.

If I do a right click and choose Open with Winzip I get a Winzip error msg. window telling me that WZ encountered an invalid filename in the archive....

Under my user's instructions, the remitter has uploaded the files to Siebel 3 times already, but the same problem appears each time.

Thank you for any help and suggestions.

Mickey

 

 



Software/Hardware used:
XP sp 3 ; WinZip v. 9.0

Answer Wiki

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The extension is .zip

Right click on the .zip file and go to Open with -> Windows Explorer
Then just copy the files to the location you want

Discuss This Question: 23  Replies

 
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  • RamseyB
    What is the Extension- zip, zipx, gzip....
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  • RamseyB
    what version of winzip are you using? Are you able to open up WZ program and then try to open the zip file? If you are able to open it up in WZ and see the file contents, go to tools and then Diagnostics. This will tell you what file within the zip directory you are having a problem with. If it is a certain file that you do not really need you can try to extract all except it or repair it using the steps from WinZip
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  • mikidc
    It is WinZip 9 (this is government....) I can open Winzip fine but not the zipped file. If I drag the file to Winzip I get error msg. re. invalid filename. Thanx Mickey
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  • RamseyB
    Three thoughts- The first is that the current WinZip release is 15.*. They might be sending it in the new zip formate only compatable with the newer zip releases. The second thought I have is that there is a hidden extension added to the end causing this problem. To check this please have the file within a directory on your computer. Open the folder containing the .zip file. Go to Tools_View and uncheck Hide extensions for known file types After you do that look at the file and give me the full name, you can replace the file name with "file". My third thought is that the problem is with the company sending you the file or with Siebel. I found this on the Siebel site naming an issue with zip files: 4. Case sensitivity when importing sample schemas from .zip The names of the .zip files for certain sample schemas were changed to all-uppercase on the installation media. Because this name mismatches the mixed-case file names inside the .zip file, the import process fails. To work around this problem, follow these steps. a. Copy the .zip file to a temporary name in a temporary location. For example: copy F:MIXEDCASE.ZIP C:tempRenameMe.zip b. Open the .zip file and note the case of the .exp file it contains. For example: MixedCase.exp c. Rename the temporary .zip file correctly. For example: copy C:tempRename.zip MixedCase.zip You can now import the schema from the mixed-case .zip file. That is from the ReadMe
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  • RamseyB
    It seems to me after reading the ReadMe file that the issue is probably my third thought.
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  • mikidc
    Ramsey, Thank You for the extensive write up on my problem. I have several calls to take care of - once it settles down a bit, I will try your suggestions. If it is a Siebel, I would not be surprised. Often times my users can not open files uploaded to Siebel directly from Siebel, but have to go to raw file on the server (tedious) and can sometimes open it that way. This is true for variety of files uploaded. In this particular case, file behaves same whether I try opening it in Siebel or outside. I am also leaning toward the possibility the something goes wrong during the upload process thanx to Siebel "features". Ok, got to go. Will report to you later. Mickey
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  • mikidc
    Ok, so my file setting are always on show all hidden files and all the file endings. The full name of the file is: 1-452362282-20100720-180844-C7784-UnPub 20 July 2010.zip I tried to work around for your 3rd suggestion (Siebel problem), but my DOS knowledge is failing me, probably because there are spaces in the file. When I tried my copy command on the cmd prompt I got msg. that file can not be found. I recall that I may have to use qoutes or something, but anyhow I am not sure. Thanx again, Mickey
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  • RamseyB
    Sounds good, good luck!
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  • RamseyB
    if you put quotatioins around the file name or any directory with spaces it will keep it together- W:"program files""long zip name.zip"
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  • RamseyB
    Erg, doesnt do Slashes pretend _ is a backslash C:_"Program Files"_"Long Zip Name.zip" I am also wondering if the file name is too long for XP.
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  • mikidc
    one step forward!! Copied the file to tmp folder with name: new.zip Now what?? I am not sure I follow your instructions. How can I open this file ( I get the same issue) - talking about step b. of your instructions. M. :)
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  • ErroneousGiant
    Have you tried using something like 7zip? It won't care what winzip thinks is a valid filename or what version of winzip it was created in.
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  • mikidc
    Giant, thanx for input, but I can not try that software since I use what fed. governement gives us, and with money tight - we can't even buy new pens let alone software :(( But it is good to know that information if and when they ask me what to buy. Mickey
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  • RamseyB
    Step "b" was part of larger step :) Sorry was giving you an example of the ReadMe. Just follow that link then on that page press ctrl+F to open IE Finder and type Zip in there. I believe the steps refer to how the person loads it to Siebel. As for 7-Zip it is a free program. Is the person loading the zip file on your network, either through vpn or something like that? Is the file too large to open a free account with DropBox and use that?
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  • mikidc
    Ok, I got it (silly me..) I opened the site and it had whole lot of info. I will pass that along to our contractors for Siebel development and maintenance. Since 7zip is free, as admin., I have the right to install it on machine connected to test environment, but not across the board to all users (higher authority and security demigods wont allow it); I will do that and try to open the file there. Thank you so much for the help Mickey
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  • RamseyB
    Good luck, sorry that I am not more familiar with Siebel but I think that is where the issue lays.
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  • mikidc
    R. nothing to be sorry about. You have been very very helpful and eager to research this problem. We have lot of problems with Siebel, despite the army of contractors.. (S. is a great cash cow for them so no incentive to speed up on the work..) I am sure it is the problem. I will carefully read whats on that site for my own info., but I do not have any access to Siebel inner workings. Good day my friend M. :)
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  • Guardian
    What created these zipped files? You might try to open with other free applications like Extract now i have used it since 2004 http://www.extractnow.com/extractnow.exe
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  • ErroneousGiant
    Has anyone thought the issue might be something as simple as the aip archeive being totally corrupt? This would explain some of the issues you've been having.
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  • RamseyB
    I hinted at it being the other sides issue. That they corrupted the file prior or during zipping.
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  • mikidc
    Guys, I have been quite busy lately, so sorry for the late response. I was able to open the file with 7zip on a test machine (test network domain). But that does not solve the long term issue. The remitter has zipped and uploaded the files like 3 times and always the same problem. One of the helpfull answers pointed very good info on possibility that Siebel is at fault (Ramsey's post from 6/14); I have forwarded that info to Siebel in house contractors. In the mean time, after lot of nagging, I just found out that we may finally get WinZip 15!!! Thank you for all your help. Meantime, I am ready to start a new thread on another issue: creating a reg. fix or batch command file that would quickly establish file.ext and appl. associtation. Talk to you all soon. You are such a nice and helpful community!! :))
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  • mikidc
    Erroneous, BTW, what is aip archeive? Mickey
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  • Giannislaos
    Right click on the .zip file and go to Open with -> Windows Explorer Then just copy the files to the location you want
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