Problem moving emails in 2007

330 pts.
Tags:
.PST files
Outlook
Outlook 2007
Outlook error messages
I have a user that a pst file saved on the network. When she clicks on an email in her inbox and drags it to a folder in this pst file she gets an error. The error says "Cannot move the items. The item cannot be moved. It was either moved or deleted, or access was denied." This was working up until two days ago. She has full right to the folder on the network where the pst is stored. The pst file is about 1.85 gigs in size. I closed the personal folder and was able to open it again with out any problems. Any ideas?

Software/Hardware used:
outlook 2007
ASKED: March 24, 2010  5:34 PM
UPDATED: April 1, 2010  8:12 PM

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I forgot to add that the pc is run windows 7 and we are running exchange on Server 2008.

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  • Technochic
    You added details in the aswer window, next time add them to the discussion. Thanks. Was this PC upgraded to windows 7 recently, as in before the problem began or was it working on Windows 7 the whole time? Also, has your exchange always been on windows 2008 or is this a recent change?
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  • Dchat
    I use imagex to image a pc and then copy her docs to the new pc. She has been using Windows 7 for over a month now. We have had our exchange running on 2008 for over two months now. She has only been having this problem for the last few days. I am starting to think that the size of the pst file is what is causing the problem.
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  • Dchat
    I found this on another forum and this was the problem This error appears when you try to move email from one folder to another, usually from the Inbox to an Archive (Personal Folder). If a user gets this error unexpectedly after a long stretch of things working fine, then chances are pretty good that they have filled up their PST file. Check their Data Files in their Outlook and see if the archive is an Outlook 97-2002 archive. These archives are more likely to fill up because their limit is 2GB. Newer PST formats have a default limit of 20GB but are configurable to greater than 20GB. To work with or increase beyond the 2GB limit, either delete large messages from your archive, or create a second archive (in the newest PST format) and start storing email there (or move all the old stuff into it and delete the old archive).
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  • Darkstar911
    Make sure the pst file is not a read-only file. That maybe why you can not delete or move stuff around but able to read the contents.
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  • JBrines
    PST files are not supported on a network drive or UNC path. Have you tried doing it with the PST file being on a local drive? John.
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  • Dchat
    The pst files work just fine on the network drive. The problem was the size of the file. I made her a new pst file in 2007 and moved all the emails from the old one to the new one. She is no longer having the problem.
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  • Technochic
    Yeah having a large pst on a network drive is not good practice. There is no size limit to outlook 2007 pst since it is now in unicode format. However having it opened over a network drive is still going to cause problems. Thanks for letting us know you solved it!
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