Problem Management

5 pts.
Tags:
Problem management
Problem tracking
Unicenter Service Desk
I recently became a problem manager. Our problem mangement process needs some improving. We currently use CA Service desk to log all problem records. We also have problem review meetings, weekly problem meetings. Each of these has it's own word docment for the agenda and meetings minutes. Part of my job involves updating the meeting minutes, weekly problem meeting agenda, weekly problem meeting minutes and the ticket in CA. this is the way it was done before I took the job. I am just wondering how others track and document their problems as I am looking at better ways to do this

Answer Wiki

Thanks. We'll let you know when a new response is added.

Problem management is one of the focuses of 4uTechnologies; we assist organizations with their initiatives.
There are many aspects to PM and our goal would be to help you understand the most effective method of finding the root cause of these problems and then implement a procedure to allow these root problems to be resolved. This way, with a few small changes to a device, procedure, practice, method, etc… there are no more problems, hence no more issues, hence a more effective support mechanism and happier customers. We use Unicenter Service Desk for all our Problem Management needs.
Eric

4utechnologies.com

Discuss This Question:  

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following