Problem in Exchange System Manager

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Microsoft Exchange
Hi there, I am having a problem in Exchange System Manager where I am unable to view system folders or manage the public folders neither one shows up. If I look under the storage group the public folder store is there and I am able to see the folders. Also in Outlook the public folders are accessable and the mail enabled folders are receiving email. No changes where made but this problem has come up. I have searched through google and haven't found to much pointing to the problem. System design is Server 2003 standard with Exchange Enterprise on a Front End server that is being brought online and the Back End server is 2003 Enterprise with Exchange 2003 Enterprise. The domain is currently in 2000 native mode. All but one domain controller is 2003. Any help would be greatly appreciated. Thanks

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Are you certain that you have permissions to the public folders and system folders?

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  • Ccaldwell
    yes my account is an exchange full admin
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  • PRunited
    I have the same issue with an exchange admin login, but find if I use the Domain Admin login, it works well. There is some permission stopping it but I haven't had time to find it and just use the domain admin.
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  • ExchDude
    I have the same problem but my Exchange site is clustered and I'm using the RPC/HTTPS design. If anyone figures this out that would be great!! Oh by the way, I am using Exchange 2003 SP2, Enterprise on Windows Server 2003 R2.
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  • Kjella
    Are you receiving any specific Error messages? This reminds me of a problem we had a while back that ultimatly related to an IIS issue, but there's not enough info to say for sure. Also are you able to adminster the Public folders through a tool such as PFDAVAdmin?
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  • Ccaldwell
    I have tried just using a domain admin account with the same results, also the first time I log into exchange manager a day and try and connect to the folder I receive a message box saying operation completed successfully with a code of c07000
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  • Paulahb
    Are you using ESM from your workstation or directly from the Exchange back-end server? From memory you cannot manage public folders from ESM installed on your workstation.
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  • Ccaldwell
    I get the same results running ESM From the back end or the front end. I installed ESM on my workstation but that also did not work
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  • PDMeat
    Just turn up logging in ESM-servername-diagnostics logging and choose the MS Exchange information store, public and turn on medium or higher. When you're done, don't forget to turn it back off as it will potentially add a lot of messages to the application log in windows server. The logging should give you the reason why you cannot view the folders. I've also heard of this type of issue if you have SSL enabled on the exchange server website. I forgot the specifics but I think it was because SSL was required, enabled and should be turned off or something to that effect.
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  • Ccaldwell
    I enabled logging and found no events in event viewer pointing to a problem when I try and open the public folders. during a maintenance window this past weekend I uninstalled and reinstalled ESM and then was required to reinstall sp2. I am now leaning towards an IIS permissions issue but I can't seem to find anything wrong.
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  • Ccaldwell
    Alright, I think it is a permissions issue but I don't know where to look. I am receiving the following 2 messages When I go under the public folder store and try accessing the permissions of a public folder I receive the following. an unexpected error occured. ID no: 8000ffff Exchange System Manager If I try and access the public folder node I recieve the following The Operation Completed successfully. Facility: Win32 ID no: c0070000 Exchange System Manager. When the above is displayed I still do not see the public folders in the node
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  • Dhouchin
    Check the directory permissions in the IIS Virtual Directory for the Public folders within the Default Web Server (or what you call your Exchange virtual server). There is probably a problem with authentication method.
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  • Zomike
    This is not directly related but I too had a similar issue although on W2K and E2K and found it was due to running the IIS Lockdown tool, after it had been run I could no longer do what you are trying to do either. As I said its not directly linked but may give another avenue to explore
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  • Ccaldwell
    I have still not resolved this problem and I found something today that is even more puzzling I ran the PFDAVAdmin tool and tried opening the public folders and system folders using the tool. here is the errors I get with it. Public Folders Could not expand https://servername/ExAdmin/Admin/Domain/public%20folders/: Name cannot begin with the '0' character, hexadecimal value 0x30. Line 1, position 400. System Folders https://servername/ExAdmin/Admin/Domain/public%20folders/non_ipm_subtree: Name cannot begin with the '0' character, hexadecimal value 0x30. Line 1, position 400. If anyone has any ideas I would greatly appreciate any help
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  • Fbailey
    I had to use the exchange manager on the exchange server, when I tried to use the exchange manager in administrative tools on my pc I could not view the public folders.
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