Problem forwarding email to external address.

15 pts.
Tags:
Exchange 2003
Migration
Outlook
Tech support
We have an instructor who manages his own email server so he wants his mail forwarded to his doamin. We just migrated to exchange 2003 from 5.5. The 5.5 server is still in place. Since the migration forwarding has been broken. Our email admin worked on it for several days and I have tried in her absence. Today we tried doing a redirect from the outlook client, from the web client interface, and from within exchange. In order to minimize variables I logged in as the customer to make the client based changes and pointed to my gmail account. The symptoms were fairly consistent with all of the client mods. Emails kept piling up in the inbox withour getting forwarded. When I tried it from the server I created a contact and forwarded the user to it. Now the emails seem to drop into a black hole. In addition, I can no longer mail to my gmail account from within the college. The bounce messages come from System Administrator with an Undeliverable: XXX subject. The thing I find intriguing is the mta is the old 5.5 server The actual line is: MSEXCH:MSExchangeMTA:HERE:LAVERNE. My best guess is that the old server is breaking us. Can someone tell me how to fix this? Thanks rt

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A little more info, it could be something as simple as the IMC in 5.5 doesn’t allow forwarding rules.
When doing a migration, I try to keep it simple. In the new world, can you email gmail, do you get a response. Can you email to someone on the old system via SMTP addy?
You’re playing with forwarding rules and recipient policies in 2003 and the old IMC in 5.5 work differently and so what applies to one, may not apply to the other.

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  • Astronomer
    I did more testing last friday. When the 5.5 server is down, no external mail is sent. When I brought it back up, I got the bounce response to the email I sent while the 5.5 system was down. Can someone tell me how to instruct the 2003 server to send mail out directly instead of thru the 5.5 server? Thanks. rt
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  • Astronomer
    I may have found the cause. There is a connector with a name matching the 5.5 server for SMTP with an address of * and a cost of 1. To change this should I add another connector for the local virtual server with address * and make the 5.5 connector a higher cost or should I change the 5.5 connector to just the local domain? I don't want to remove the 5.5 server until our real email admin comes back. There may be other reasons she hasn't disabled it yet. rt
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  • Astronomer
    After seven hours with microsoft yesterday I have what I think is the solution. I can't be sure of all the things he did on our server during those seven hours but the main things we did are: reconfigured my smtp connector to the 2003 virtual server and all addresses, (*), to a cost of 1, reconfigured the default smtp connector on the exchange 5.5 box to a cost of 100 and pointed it to a non-existent domain. This fixed the issue of email not going out when the 5.5 server was down. This didn't fix the redirection issue but the error message changed so it no longer referred to the 5.5 server. For this issue we re-created the contacts. This time we made sure the option to create an email account was checked. He also had me disable the smtp fixup on the pix but I don't believe this had any effect. rt
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