Printers with Axis box shutting down upexpectedly since V6R1 upgrade

280 pts.
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AS/400 printing
Our HP 4xxx series printers (with Axis 'boxes') printer writers are shutting down several times during the day. It started after upgrading to V6R1. We changed the 'Printer Error Message' parameter from *INQ to *INFO and that helped all but the above mentioned printers. Anybody know about a fix for this?

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ASKED: March 29, 2010  10:23 PM
UPDATED: January 24, 2012  2:45 PM

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  • TomLiotta
    Can you give us any info on what error messages appear? It's not easy coming up with an answer without knowing something about the problem. Make sure to include message IDs. Those are often more important than the content of the messages. Tom
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  • Bigmac46
    Printer just end and never did before after upgrade. You may need printer PTFs. We had same problem with all printers(about 30) and IBM said do the PTFs and even the tech I talked to said he did not understand why they needed to be done on a later upgrade . If unsure which, contact BM as I did not keep the list after we got them loaded. It fixed our problem immediately
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