Home > IT Answers > AS/400 > printer trouble shooting for client access printer
Metro400
10 pts.
 printer trouble shooting for client access printer
AS/400 printers, AS/400 printing, Client Access, Client Access Printing
this printer is hooked up direct to a pc with client access. it was working last week. we print production cards on it. we cannot get the printer to stay active. getting message printer not recognized. i checked the devices on the iseries side. and checked everything that i know how to do. everything looks ok. we can print a test page to this printer. i start the print session and it goes to the end status. i dont know what else to check. do you have any suggestions?

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ASKED: July 6, 2009  12:11 PM
UPDATED: July 28, 2009  2:09 PM
RELATED QUESTIONS
Answer Wiki:
Replace printer cable is one thing. It may be the wrong printer is selected on the iSeries Access session. Bring up the printer session and then go to the File menu and then select Printer Setup and insure the correct printer is selected. If you are using Host Print Transformation you may need to check that the correct printer model is selected in the configuration setting. You should check this web site to select the correct printer model. <a href="http://www-912.ibm.com/s_dir/slkbase.NSF/0888cc5d18fceca58625680b005dc690/b44a2cf4ba778d83862568250053649f?OpenDocument"></a> I refer to this site anytime I setup a new printer. Since it has been working and now stopped I would check the settings on the printer. It could be that the emulation setting was altered. P. Maybe something in the printer setup was not saved or has been changed. Check the whole setup to see if it all makes sense: www.qsecofr.ca/printers/printers_files/Page286.html Voodoo
Last Wiki Answer Submitted:  July 11, 2009  7:03 am  by  pdraebel   2,250 pts.
All Answer Wiki Contributors:  pdraebel   2,250 pts. , hafwhit   1,145 pts. , Fubar   1,675 pts.
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Most or the time the printer model doesn’t show up on the list, so we discovered a long time ago that *HP4 printer model works well with most printers when selecting Host Print Transform. We also discovered that if nothing prints then simply uncheck Host Print Transform.

Batman47
 1,050 pts.
 

Recently we discovered this IBM site which contains a wealth of info about the correct printer model to select when configuring a printer. The URL looks strange so I just checked it again and it worked.

http://www-01.ibm.com/support/docview.wss?uid=nas1b44a2cf4ba778d83862568250053649f

Page title is “Information on Printers from Various Manufacturers”

I was amazed at the number of printers covered by this data.

WoodEngineer
 5,525 pts.
 

Woodengineer,

What did you use before you found this IBM link? trial and error? nothing? seriously?

ADmobius
 185 pts.
 

Hello ADMobius,

We configured the printers as *HP4. They were all HPs so this worked but not as well as it could have. We found the IBM site just a few weeks ago so many printers are still configured with *HP4. Perhaps this is why some printers would look connection from time to time for no apparent reason.

WoodEngineer
 5,525 pts.
 

Don’t forget this link if you are creating OUTQs

Recommended Remote Printer Queue Values for Remote Output Queues (RMTOUTQs)

Voodoo

Voodoovw
 1,720 pts.
 
Voodoovw
 1,720 pts.
 

Check the printer queue on the PC with the CA session and make sure the session is using the correect printer. There may be jobs that need to be cleared. If you see any with “error printing” nothing can print until they are deleted. It might be a good idea to just clear the queue on the pc and then send a new spool to it If you get the 400writer started.. If the CA session is not assigned to the correct printeer and active the 400 printer will not start. You will get a message the printing is completed on the 400 long as soon as the job is buffered on the PC print QUEUE. We have had a power failure in an off site building and had to go over and clear the PC queue an re-release the printing from the 400.
Hope this helps

Bigmac46
 1,000 pts.
 

Many times I have had to do the following to get the printer to work again.
ENDWTR WTR(xxxxxx) OPTION(*IMMED)

Turn printer off and actually unplug power and cable, wait a couple minutes

plug back in and turn back on

Then for the ones that we have set up as remote writers

STRRMTWTR OUTQ(QUSRSYS/xxxxxxxxx) FORMTYPE(*ALL *MSG)

for the ones that aren’t remote writers

STRPRTWTR DEV(PRTxxx) FORMTYPE(*ALL *NOMSG)

Sometimes I have had to set the printer back to defaults because someone changed them by mistake.

Just thought I would throw this out there, hope it helps

Ann

ATitus
 85 pts.