Print job hung in deletion

Tags:
DataCenter
Networking
Printers
Hi All: I currently have a print job hung in ?Deleting printing? which is what is actually stated in the ?Status? field. The printer in question is an HP-G95 which is connected to an HP JetDirect 170X. All users connect to this printer using the Standard TCP/IP Port configuration and thereby using local print queues and are running a mix of Windows 2000 Advanced Server, Windows 2000 Professional, Windows 2003 Standard Server, and Windows XP. All OS?s are updated to the current levels for SP?s and hot fixes. All systems are members of a single domain but the printer is not published in Active Directory nor can it be. Additionally all clients and servers are running with the most recent printer drivers. Only the one machine that has the deleting message can not use the printer and its OS is Windows 2000 Advanced Server. In the past when this happened the client would simply power off the printer wait a few seconds and power it back on and during this period would log off the current session of the offending computer. This would clear the local print queue. This is now becoming more difficult to do, particularly on the servers and I was wondering if there is another way to clear the offending job from the print queue? Any help would be appreciated. Thank You RWJ

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rjournitz574,

Try restarting the Print Spooler service (spoolsv.exe).

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  • Lirria
    Don't know if it will work but you can try stopping the print spooler, then deleting the files in the print spool directory (%SystemRoot%System32SpoolPrinters) assuming there is nothing else needing to be printed. Then restarting the print spooler Lirria
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  • Plewisssww
    Remember also that HP JetDirect print servers have embedded management tools accessible via a browser, so if it turns out that the miscommunication is occuring at the print sever you still have remote access capabilities to manage the print server itself. It may be useful to take a look at the status of the print job the next time one hangs from the print server's perspective. If the print server is not tremendously busy I believe you can perform a soft reset directly through a web browser session.
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  • Richl01
    you also may want to update the firmware on your jetdirect card. As a last resort you may also want to reinstall the NIC drivers.
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  • Rjournitz574
    [...] and are running a mix of windows 2000 Advanced Server, windows 2000 Professional, windows 2003 ...http://itknowledgeexchange.techtarget.com/itanswers/print-job-hung-in-deletion/Tutorials-Win.com &gt&gt Windows Server &gt&gt Windows 2003 server web ...Explorer Page setup I am [...]
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